TransWest Truck Trailer RV of Frederick

Warranty repair on electric door lock and sink faucet. Excellent work done in a timely manner. Our service advisor, Cole, was a delight to work with and very helpful.

Replaced Instahot under kitchen sink under after market warranty. They made all the calls to insurance company. Work was done fast and on time. Coach was kept spotless with plastic covers. Care was taken to make sure everything worked correctly. Service personal were courteous and very knowledgeable about my Monaco coach as it is not one they sell new.

Oil and Air Filter Change Called around to get an estimate for a basic oil change and air filter change. TransWest was lowest so I stopped there. Was informed they did not stock my oil and air filters, but they had someone going to Colorado Springs and they would pick them up and be back in 90 minutes. 2 hours later no filters. In the meantime the tech had crawled under our coach and taken down the entire air filter canister instead of opening the engine cover and just taking off the top of the canister. 4 hours later the filters arrived. By the time the job was finished it was 10 p.m. We had been there over 6 hours for a simple oil and air filter change. The bill was $200 more than the estimate. The extra was for a 21 point safety check that was not asked for. We ended up staying overnight in their parking lot and used their washing machines to do two weeks of laundry.

This is a Freightliner shop in my area. Made an appointment to have a cruise control problem diagnosed and fixed, routine lube, oil and filter and two new starting batteries. I had a poor experience with this shop the year before, but had no other options available within my time frame. I have to say that this experience was satisfactory compared to my initial go-round with them. The cruise control was fixed, but it took the tech much longer and the labor cost was excessive, IMO. The lube, oil and filter service and maintenance-free batteries were fairly priced. A faulty stainless steel flex pipe on the exhaust was found and replaced at a reasonable price. While communications by the service writer could have been better, overall things were much improved here. I experienced no up-sell tactics and the work was done on time. I was satisfied with this transaction and would use them again.

RV was towed in due to an electrical issue (no crank, no start/battery drain, both coach and chassis). We only chose TransWest because they're open 24/7, and they guaranteed us they could get to the coach that same day. Diagnosed faulty alternator, and though we felt the estimate was high ($900), we OKed the work because we needed to get on the road asap. Two days later, at 4:00 in the afternoon, they still hadn't began work on the RV. That evening at 8:00, we were called to pick up the RV. The bill was over $1300. PLUS, we were billed for 6 hours of labor, although, they hadn't started working at 4:00, but were done by 8:00 (doing the math, 8-4=4, NOT 6). Pulled out of TransWest, and broke down 15 miles later, same problem, no crank, no start/no electricity, batteries dead. It was a cold, dark night alongside the freeway. Turns out, the battery isolator was fried (they didn't even check it), and a secondary battery cable was cross-wired (they didn't recognize it either). Possible misdiagnosis, overcharged for parts and labor (according to an estimate done in my home garage for the same work was over $600 cheaper), and basic steps for diagnosing problem were skipped over, causing us to break down less than 30 minutes after paying the overinflated bill.

Towed in rig for stop engine indication. Loose plug they fixed same night. Extremely customer friendly. Excellent!

Leaving home for my very first snowbird trip in my very first "A" (pre-owned DP) I needed a lube oil and filter service, tire inflation and a "look-over" by a Freightliner tech. Checking around I found Transwest was the least expensive and was on my way out of state. Arrived mid afternoon and learned that the RV flat rate was $15/hr. more than I was quoted over the phone, which made it no bargain. After the tech got started the service writer came to me with a "good news/bad news" list of things the rig "needed." There were a couple of minor no-brainier items and a couple of borderline maintenance items, all of which I OKed. Time dragged on and the service writer kept trying to up-sell services to me. Very aggravating. Six hours later I was told it was ready and, oh by the way, they had to replace the air filter. When he showed it to me they had replaced the WHOLE filtration unit rather than just doing the element and cleaning out the housing. I went into a meltdown. Ugly experience. Long story shortened: while the work the tech did was acceptable their whole service philosophy toward RVers is to try to milk us with unnecessary services. BUYER BEWARE.