An unusual report in that although we tried, work was NOT completed on our motorhome at this location. The service dept. was not interested in helping us. We broke down on 10/25/2006 on I-40 near Marion. A brake caliper piston had locked, overheating and damaging the caliper, ABS sensor, and pads. Because of our great experience with the Tom Johnson in Concord, we called the Marion, NC Tom Johnson, a Workhorse service center. The service dept. had no available road mechanic to get our rear right brake unlocked so we could be towed, and they stated that even if we were to be towed to their facility, it would be two weeks before they would look at us. We found a mobile mechanic through our emergency road service and were eventually towed to a nearby RV park which turned out to be a fantastic place (Buck Creek Campground and Driving Range). The mobile mechanic could not get in-stock parts from Tom Johnson or anyone else within a hundred miles, so we sat over the weekend while parts were ordered from Workhorse through Tom Johnson. We decided to check up on TJ on Monday to see if the parts had arrived and the employees of both the service and parts depts. swore they never heard of the name of the mobile mechanic OR an order for our parts. We eventually found Sandra Helms, the parts manager and she turned out to be great ... the only person in the whole service and parts depts (they are apparently run independently) who seemed to care about us. She quickly determined that the caliper was actually in stock, but the pads and ABS sensor would have to be ordered. The caliper was in the Service dept. (those employees swore they had none of the parts!) and I soon had it in my hands. However, I had to pay $116 shipping to overnight the other parts. When we went in to get the parts the next morning (6 days into the breakdown), we found out that the order the mobile mechanic had (supposedly never) placed had arrived the day before. It was, in fact, there when we placed our order! Apparently an employee did not enter the order information properly, so it could not be located when they did a computer search. They did agree to keep the extra parts, but we still had to pay the $116 shipping bill. Disorganized? I never saw so many incompetent employees in one place or maybe two since the parts and service depts seem to be unrelated!
They were not interested in our business, and the service dept. made that very clear. I sense that selling new motorhomes is the main focus. Until I know things have changed at this facility, I will avoid it. If you go there for parts, be certain to talk directly with the parts manager. She is a good person!