Worked on refrigerator, A/C, and hitch
After checking some reviews I called Todd's RV and Marine in Hendersonville, NC. (western NC near Asheville) I asked to speak to service. An appointment was made for Thursday morning. When I arrived I was impressed with all the work going on, these guys had a 6 or 8 large units in the building and several employees really going at the work. They were working on everything from a motorhome that seemed to take 10 minutes to walk past to small travel trailers. Mark Coyne, who turned out to be the service manager, asked me how he could help. I told him I was new at this and could not get the refrigerator or the A/C to work. He started with the refrigerator and checked everything inside and out. He measured voltage at the fuse box and the back of the refrigerator. After spending some time with it he found a valve that was partially closed. He said this was probably the problem and it was. The refrigerator works great now. I asked him if I could watch him work and ask questions. He said sure and patiently answered about 20 questions, taking time to explain how the systems worked. He was extremely knowledgeable and did not mind at all. The A/C had a bad compressor. It was replaced at a very reasonable cost. In fact, it was replaced for about what I found I could buy one on-line. At the end of the day after looking at my hitch, Mark (sales manager) told one of the service employees to do a tune-up on my hitch. The trailer was tilted to the rear and the anti-sway bars apparently weren't right. The fellow spent about 45 minutes working on the system. When I went to pay they only charged me for the A/C, which was very reasonable. Mark said don't worry about the refrigerator work and the hitch work. Wow, I know where I am going from now on. My wife and I will probably upgrade to a larger unit when I retire in a couple years and Todd's is where I will go to purchase.