Full inverter and related component upgrades, fridge repair, temporary flat screen install, misc. other items. Then a 'pop-up' front leveler controller
replacement. As we were leaving TVRV, we found out that the controller chose that time to go out. Turned around, and limped back into TVRV -
where amazingly the owner himself personally worked on the diagnostic, crawling down underneath the rig with his mechanic to see for himself
what was up... As I say below - 'hand's on' involvement!
I researched several months to find a new business to service our RV. Left the previous business after 4-5 years, due to two serious slips on
service that were serious safety risks. TVRV came highly recommended from a few RV Board members I trust. So driving up from San Diego
seemed worth the extra time and costs.
The owner, Erik, has built a solid experience crew. Erik is a 'hand's on' owner, with a zest for all things RV's. He is not micro managing his crew, he
is passionate about this business, and works with his crew. Erik and his wife, have instilled a Top Down attitude on excellence of service, pride in
workmanship, and pride in their facility.
One key think my wife noted, was the ongoing communication from both the Service Writer, and also when needed, the actual mechanic working
on our rig. When in doubt of what we wanted, they'd call and clearly outline the options, and make sure we were involved in the decisions that pop
up on major jobs. And on one safety related item being repaired, and LP line, Erik himself called me to review and strongly endorse his mechanics
recommendation to do things a specific way.
The craftsmanship and pride in 'doing it right', was very evident in the install of our inverter, and related sub components. The coach was kept
clean inside, and they actually gave it a courtesy quick wash as they knew I was embarrassed about how it looked when I got it to them:)!
I've found a new business to work with, they've earned my trust from just this first visit. They were fair on labor and fair on parts pricing.
Give them a try, and hope you are as pleased as we were with TVRV - these are people who like RV's, and it shows.