I contacted TC-RV Inc. with a broken washer/dryer on 6-1-06. The washer was covered under a service contract. They were busy and told me that it would take a couple weeks to get to us. We agreed and booked an appointment for 6-19-06, and they said they would send a service tech to us. We could have brought the trailer to them at that time, but they offered to send someone to us. We told them that we were not going to be there as we were away seeing doctors for a few weeks, but we left them access to a key. On the 20th we called them because we never heard from them. We got the run around, and no it was not looked at. On the 22nd we got the same. At this time we decided to leave it alone until we got back on July 1st and then deal with it. Hopefully they would get to it. All the while the washer is full of soap, water, and clothes. What a mess. My nephew (who's property our rig is parked at in the summer) got back into town on the 26th and called TC-RV on our behalf. He was told that the person we spoke to was new and didn't know that they didn't do service calls on washer/dryers. She had since been fired. They never bothered to call us. My nephew then asked them what they were going to do to fix the problem. He was told to bring in the trailer. He explained that the tow vehicle was 200 miles away and not available. The rig could have been at their shop if they only would have told me in the first call. After much negotiation my nephew agreed to pay for a service call and a service tech was sent out. He determined that he needed the trailer at the shop. The service manager told my nephew that it would cost under $150 for them to bring the trailer to the shop. Again after much negotiation, the service manager agreed to drop the fee as they did contribute to the problem. Actually they were the problem, but progress was being made. Several minutes later my nephews phone rang and this time it was the owner. After a lengthy conversation, he told him that he doesn't do anything without getting paid, and that he was busy enough, and he doesn't need our money or business, and then just hung up the phone. TC-RV Inc. is the only new RV dealer in the Traverse City, MI. area. This dealer is not worthy of anyones business. Please go elsewhere!
Didn't do anything but give us more trouble!