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3 Reviews
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Sun City RV – RV Repair
Sun City RV is an RV Repair and Service center providing recreational vehicle support to the Peoria, AZ area.
RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.
Services Offered
Facility Type
Payments Accepted
Discounts
Warranties
Certifications
Mobile Repair
No
Class A - Gasoline
Posted: 2012-03-21 00:00:00
Replace engine, fuel pump, speedometer and gauge cluster, dash A/C compressor, dryer and expansion valve. It took over 3 months for the work to be completed on my 2004 National Sea Breeze motor home, but it was not the fault of Sun City RV. The warranty claim was for over $10K and the CEO of the warranty company had to sign off on it. Sun City RV went to bat for me on several issues with the warranty company and Mark Forrester, Service Advisor, worked with me on final costs. The work was done properly and I couldn't even tell that it had been done. My carpet was shampooed and my motor home was washed and detailed prior to me picking it up.
5th Wheel Trailer
Posted: 2011-05-04 00:00:00
Warranty work on our bedroom air condition unit. After having it there once before and having grease and dirt on our bedding, I made a special request to ask if they could be more careful. On the 4th they informed us that Coleman had sent the wrong blower motor. They would have to order another. Getting home and hooking up we discovered that the main AC would not work. Calling the service center and asking did they work on the wrong unit, it was determined that they did! So I had to bring our 5th wheel back on the 5th to have them fix both AC units. 104 miles round trip and I got $20.00, a number of apologies from the tech, and, you guessed it, a dirty bedroom floor! It seems that they don't care if they do good work or not. Also, I would not say that they were friendly at all. I will never go back to Sun City RV. Warranty work of AC unit from Coleman.
Class A - Diesel
Posted: 2007-08-01 00:00:00
Purchased new motorhome from dealer & returned to dealer for warranty work in first 4 months. Problems they were unable to resolve include ceiling vent/fan, sewer plumbing, dash AC blowing hot air, humming noise from speakers, missing wall trim replaced with wrong color. A recliner chair replacement documented at time of purchase was not ordered for 2 months and not ordered until we met with GM. Dealer unable to provide proof of items on order such as table, fan, thermostat. Their 2 service departments argued between themselves and did not want to or could not work on motorhome. Items they did work on (electrical, audio, AC, plumbing) later had to be corrected by another dealer recommended by manufacturer. I do not believe the technicians are capable of warranty repairs. The attitude and customer service were some of the worst we have ever dealt with. After approximately 2 months of them having the motorhome more than we did, not resolving the problems, not communicating updates or progress, we met with the GM to let her know we were unhappy with the poor quality of service, lack of communication, and the lack of progress to resolve the problems. After another month of frustration, the manufacturer connected us with another dealer, and as of today all our issues are resolved.