Replaced turbo on diesel engine on our Class A motorhome.
The replaced turbo is working; my issue is with the attitude of owner and length of time to do repair -- 2 weeks. I feel I was taken advantage of as
a female RV owner. I was towed here after breakdown in Hurricane, UT on Friday night. Shop is closed Saturday and Sunday so I met with
mechanic 'Chris' early Monday morning (7/1). He did a computer analysis and told me turbo was bad; however when owner, Doug, came in he
informed me shop could not work on problem until 7/3. Late on 7/5 he 'analyzed' problem again and reports he ordered replacement parts,
expecting part by Monday or Tuesday; part apparently didn't come in until Wednesday. I had to constantly call him for updates. He reported to me
all along he'd 'cleared' repair with extended warranty company and my portion of bill would be no more than $500-600. He did this repair without
my signature on any paperwork, and in fact, only asked me to come in 1 1/2 hours before coach was to be ready on 7/11 after he'd submitted
detailed bill to insurance. When I picked up coach he handed me a bill for $1,336. His explanation: warranty didn't pay taxes due or for nuts and
bolts and he'd had to come in to 'make sure refrigerator was working' ...the shop ran batteries down. I was unable to stay with RV incurring
additional expense of 2 weeks in hotel. This shop had a 'good ole boy' attitude and was not professional in dealing with a female customer.