Southaven RV

Diagnosis issue with extreme tire wear on driver's side front tire. Repair small crack in tub. Repair drawer guides on large under sofa drawer Appointment was made in advance for mid-January. Work was finally completed after numerous phone calls and visits on 5/14/13. Lack of communication with Forest River on warranty claim resulted in many delays. When we went to pick up trailer, total charges were $1,000 more than expected due to additional labor charges, dubious "shop" and "disposal" fees that we were never notified about. For example, an additional 4 hours labor to remove a line of caulk we had added to shower area. They also charged us initially to replace a tire that was not replaced. We were able to negotiate a slight reduction in charges. If you have to use this dealer, ask for written firm estimate with no changes authorized with your express approval.

Loose outer body panel and Norcold recall. We made our 1st appointment with Southaven RV on April 5th, at this time they had told us it would take one week for the repairs to be approved by Fleetwood and done by their shop. After two weeks and no phone calls I called to see how things was going on our 2009 Fleetwood motorhome. I was told they had not had time to look at it and would be at least another 2-3 weeks before they would have time. I told them that would be OK but I had to have it before May 25th I had a trip to Myrtle Beach planned with Family. Somewhere around the 3rd week of May I called to check on it and was told that Fleetwood had sent a representative down to look at it and approved the repair but they had not done the work and it would be 1-2 month before they would have time plus there was no recall on my Norcold. I pick up my motorhome for our trip and at this time they set me up with a 2nd appointment for July 25th and assured me it would only take 2 days, so I could get a hotel room and wait on the repairs to be done. On Fri July 22 I called to make sure everything was still on for the 25th and was told by the Service Manager yes, that it would take about 6 hours for the repair to be done and then overnight for glue to dry. I get up Saturday and make the 240 mile drive after getting there the Service Manager tells me because I did not buy my motorhome from them it would be some time this winter before they would have time to fix it. When I asked why I was told to come down that everything was still on for Monday, they replied we did not know that you did not buy it from us till this morning. They did do the recall on my Norcold when I was there. This is the same one that they told me there wasn't a recall on. Never had any trouble with my Norcold till they worked on it. After leaving there we made it about 10 miles alway when it started beeping and set code L1 op and stopped working. When I called them back they told me they would fix it when I return this winter.

Had the electric water heater element replaced, exterior body panel secured, vibrating water pipe. This is by far the worst shop I have ever used. BEWARE!!! We had the water heater serviced and all seemed fine. We picked up the motorhome and drove 4 hours to St.Louis and setup as normal. Tried the water heater - no hot water. Started investigating only to find the wiring on the element fully exposed and MELTED! Surprised the coach didn't catch fire. I took pictures and called the service manager. He said "I'll have a talk with the tech" as though I would feel better if he chastised the person. They would not give a refund of the $167 or help pay the cost ($83) of a local shop to correct their repairs. As for the body panel, the put a 1/2" screw in the bottom exposed and ugly that fell out by the time we reached St.Louis. The water pipe still vibrates - even though they charged us $40 to "secure water pipe" If you need service in the area AVOID THESE PEOPLE AT ALL COST!