Repair Splendide washer After calling and verifying that they worked on Splendide washers, I decided to drop off the washer at Snyder's. At that point, everyone was friendly and I was happy. Several weeks go by and the unit was still not fixed. I called for several status updates, but each time they blamed the manufacturer for not getting back to them in a timely manner. However, I called the manufacturer myself and they answered the very first time I called. They provided very helpful information to me and said that they were available anytime that Snyder's needed them. From there, it went downhill. After nearly 5 weeks, I went to pick up the unit. When I walked in, I asked if the unit was ready. They weren't sure, but they thought so. I asked if it had been run through a full cycle or two since it had the pump replaced. They didn't know. I asked if I could run a test there before reinstalling in the RV. They said they didn't know where the hose was, and didn't know where the guy was that actually fixed it - he had left and they didn't know where he was or when he would be back. So, I decided to put it in my RV and test it myself. I was directed to the hand truck and my wife and I loaded and installed the washer ourselves - that's right, no offer to help as they sat in the service office. By the time the full cycle was complete, the service department had closed. So, I left. They called asking for payment. Since I was so fed up with their quality of service, choice language (they didn't curse at me, but they thought it was OK to use that language in everyday conversation), and delays, I decided to speak with Mr. Snyder himself. I called and very politely explained the situation to him. He put me on hold...I figured that he was going to see what he could do...but the next person to pick up the phone was someone in the service department who didn't care about the problems, just wanted me to pay. I paid the bill. Is the washer fixed? Halfway...while it will now wash and dry, the status light flashes before/after the cycles. Splendide confirmed this is not correct behavior. Bottom line: Nobody cares. I'll never set foot in there again.
Class C
Posted: 2011-09-19 00:00:00
After my local Ford dealer closed that I usually take my RV to I decided to go to Snyders to have a state inspection done. I needed to order a part anyway. First I go into parts and ask if they can order this part and the guy behind the counter obviously is an idiot because he says "ahh ummm I dunno if we can get this stuff", it was window rubber seals, to which I replied...you had no problem ordering it a month ago? So he says oh OK guess we can. Doesn't ask what size or what length I need I had to hand feed him information. Then I go to speak with the service tech who was going to do the state inspection and while giving information and telling them there was no rush I inquired if they do oil changes, since I usually do them at the same time. The guy said yeah sure no problem but it might take a day to get to it and could I leave it there. I said no problem. Now mind you I have never paid more than 50 bucks for a oil change at the dealers so I figured it would be in that ball park, its an oil change not rocket science. So after not hearing from them I took a drove over to see if the work was complete. They said sure just go pay the service guy. Low and behold they present me with a bill for 165.00!!!!!!!!, I say how is this possible. Then they say oh we charge 100.00 an hour for LABOR on an OIL CHANGE!!!!. No signs posted ....no verbal hey just for your info this is our price. NOTHING!!!! RIP OFF
Class A - Gasoline
Posted: 2009-08-21 00:00:00
Repair Splendide washer After calling and verifying that they worked on Splendide washers, I decided to drop off the washer at Snyder's. At that point, everyone was friendly and I was happy. Several weeks go by and the unit was still not fixed. I called for several status updates, but each time they blamed the manufacturer for not getting back to them in a timely manner. However, I called the manufacturer myself and they answered the very first time I called. They provided very helpful information to me and said that they were available anytime that Snyder's needed them. From there, it went downhill. After nearly 5 weeks, I went to pick up the unit. When I walked in, I asked if the unit was ready. They weren't sure, but they thought so. I asked if it had been run through a full cycle or two since it had the pump replaced. They didn't know. I asked if I could run a test there before reinstalling in the RV. They said they didn't know where the hose was, and didn't know where the guy was that actually fixed it - he had left and they didn't know where he was or when he would be back. So, I decided to put it in my RV and test it myself. I was directed to the hand truck and my wife and I loaded and installed the washer ourselves - that's right, no offer to help as they sat in the service office. By the time the full cycle was complete, the service department had closed. So, I left. They called asking for payment. Since I was so fed up with their quality of service, choice language (they didn't curse at me, but they thought it was OK to use that language in everyday conversation), and delays, I decided to speak with Mr. Snyder himself. I called and very politely explained the situation to him. He put me on hold...I figured that he was going to see what he could do...but the next person to pick up the phone was someone in the service department who didn't care about the problems, just wanted me to pay. I paid the bill. Is the washer fixed? Halfway...while it will now wash and dry, the status light flashes before/after the cycles. Splendide confirmed this is not correct behavior. Bottom line: Nobody cares. I'll never set foot in there again.
Class A - Diesel
Posted: 2008-07-15 00:00:00
Motorhome taken to Snyder's on numerous occasions from 9/2007 - 7/2008 for warranty repairs including replacing 3 windows. Numerous other warranty items were not repaired even after leaving the motorhome at the facility for weeks at a time. All three windows leak or were not properly installed. Snyder's did not complete remainder of warranty work as the owner's son declined to allow service technicians to work on the Journey because it was bought at another dealership. This was after leaving the motorhome at the dealership for weeks at a time with no work being performed. One indication of Snyder's performance is Winnebago agreed to authorize another local RV repair shop to complete the warranty work, including the windows, even though this shop is not an authorized dealer. Be sure to read Service Provider Response below