Repair Splendide washer
After calling and verifying that they worked on Splendide washers, I decided to drop off the washer at Snyder's. At that point, everyone was friendly and I was happy.
Several weeks go by and the unit was still not fixed. I called for several status updates, but each time they blamed the manufacturer for not getting back to them in a timely manner. However, I called the manufacturer myself and they answered the very first time I called. They provided very helpful information to me and said that they were available anytime that Snyder's needed them.
From there, it went downhill. After nearly 5 weeks, I went to pick up the unit. When I walked in, I asked if the unit was ready. They weren't sure, but they thought so. I asked if it had been run through a full cycle or two since it had the pump replaced. They didn't know. I asked if I could run a test there before reinstalling in the RV. They said they didn't know where the hose was, and didn't know where the guy was that actually fixed it - he had left and they didn't know where he was or when he would be back.
So, I decided to put it in my RV and test it myself. I was directed to the hand truck and my wife and I loaded and installed the washer ourselves - that's right, no offer to help as they sat in the service office.
By the time the full cycle was complete, the service department had closed. So, I left.
They called asking for payment. Since I was so fed up with their quality of service, choice language (they didn't curse at me, but they thought it was OK to use that language in everyday conversation), and delays, I decided to speak with Mr. Snyder himself. I called and very politely explained the situation to him. He put me on hold...I figured that he was going to see what he could do...but the next person to pick up the phone was someone in the service department who didn't care about the problems, just wanted me to pay.
I paid the bill. Is the washer fixed? Halfway...while it will now wash and dry, the status light flashes before/after the cycles. Splendide confirmed this is not correct behavior.
Bottom line: Nobody cares. I'll never set foot in there again.