Snyder?s RV, Salem Virginia Be Aware
The following motto is posted on the Snyder?s RV web-site:
?Snyder's RV has been family owned and operated since 1964. We are a locally-owned, low overhead dealership focusing on sales, service, parts and accessories. As a debt-free company, we don't have to pass along costs to customers that other dealerships do. We understand the value of your hard-earned money and want to earn your business! We are quite different from some of the big chain superstores in the area who spend nearly a million dollars a year on overhead expenses including buildings and inventory which gets passed on to the consumer.
We know we can save you money on your next purchase !
We simply will not be undersold !?
On 2/1/2012, I took my Country Coach motor home to Snyder?s RV to have a water heater bypass valve installed and a winterizing kit put on my water pump for in house water supply. With these changes, I could just put a hose in a gallon jug of RV antifreeze and easily winterize my motor home. While it was there, I decided to also have the antifreeze and the oil and filters in my engine and generator changed out. I specified in writing that they use my preferred OAT compliant antifreeze (Fleet Guard ES Complete) from Cummins. Instead, they put Final Charge Global made by Peak in my engine and generator. Their excuse for using a different antifreeze than I specified was that Cummins did not deliver in their area. The Final Charge Global also turned out to be OAT compliant, so I let it go.
I decided to inspect the bypass for my water heater and found there was only one valve put on it and the antifreeze still goes into my water heater tank. Reluctantly, I let this go also.
Now let me describe my real problem with Snyder RV. According to their bill, after flushing the cooling system four times with water, they installed only 8 gallons of 50/50 for both the generator and the engine. The combined capacity of the generator and the engine is 13.75 gallons. I ended up with 29% antifreeze to 71% water!!! In order for the antifreeze to be a 50/50 blend, Snyder?s should have put in 6.8 gal of full strength antifreeze! Then I find out they also installed a ?charged? water filter on my engine. A quick call to Cummins Engines confirmed that a ?charged? water filter must not be used with this antifreeze. A blank filter only costs $13.99, yet they charged me $59.31 for the charged filter which I have to remove.
Here is some of the prices they charged me. Snyder?s used O'Reilly for my parts, O'Reilly prices-retail for all
walk in customer costs.
O'Reilly part #/Description/Our cost/Snyder?s price/Qty
46556 air filter for engine 95.99 162.69 1
33242 fuel/water separator-engine 23.99 40.66 1
33422 fuel/water separator-engine 34.99 59.31 1
51748 oil filter-engine 57.99 98.29 1
51344 oil filter-generator 9.99 16.93 1
33390 fuel filter-generator 10.99 18.63 1
46332 air filter -generator 29.99 50.83 1
fc50/50 50/50 final charge antifreeze 15.99 27.1 8
Shell Rotella 15/w40 oil Shell Rotella T 15.99 30.49 8
24074 coolant filter-engine 30.99 52.53 1
FINAL COST 326.9 557.46
And Snyder doesn?t pay this much. I have called Snyder?s RV numerous times including the day I brought it home. As of 3/9/2012, this situation is still unresolved. Snyder?s keeps giving me the run around. To fix the problem myself, I went ahead and ordered antifreeze and a filter costing me an extra $140.64. While these things may have been mistakes, it is clear to me that Snyder?s RV in Salem Virginia will not stand behind their work. Please be careful if you plan to use this RV center for service. Check closely the work that they perform. Snyder?s RV also has a store in Virginia Beach, Va.
As per my description it was shoddy work and they won't back their work up.