Ceiling repair, check air conditioner, new brakes, hot water leak
My mother, a 70 year old widow and grandmother, took her Holiday Rambler Fifth-Wheel to San Diego RV Center for a few minor repairs. She was very nervous about her RV, but she was assured by Frank Puente, one of the new owners, that they had their best technician working on it. Not only did they do a poor job on the repairs she requested, they did additional work she did not request or authorize. When she went to pick up her RV, she was unable to thoroughly examine all the work because some of it was on slide-out seals and the RV was parked in a manner that made extending the slide-out not possible. In addition, she was a bit overwhelmed and just wanted to get out of there so she paid her $3200 bill, which was much more than she expected, and left. After getting home and conducting a more thorough examination she noticed San Diego RV Center used sub-standard material and very poor workmanship. She called Mr. Puente to complain.
Mr. Puente repeatedly assured my mother that he ?would make it right.? However, after several attempts to arrange to actually drop the RV off for corrective action, my Mom was informed that she would no longer be dealing with Mr. Puente. Mr. William Baier, the other owner took her call and rudely told her, ?We don?t have to do anything for you. You can take me to court and sue me.?
My mother was beside herself and didn?t know what to do. Her husband had recently died of emphysema and he had taken care of matters like this. I wasn?t much help to her because I live in Maryland, but I encouraged her to stand up for herself and take him to small claims court and she did. She won the case. The judge awarded her $3000, slightly less than she asked for. The judge scolded Mr. Baier for poor ethical business practices. Mr. Puente didn?t even show up. Of course, they appealed. At the second hearing, my mother won again. This time the judge tacked on an extra $466. Now they are refusing to pay.
I would definitely NOT recommend San Diego RV Center. They performed work they were not authorized to do, used substandard material, and performed poor workmanship. Most importantly, they do NOT stand behind their work, and even after losing two court cases refuse to ?make things right.?