I have had our '98 Allegro Bus serviced at this shop on several occasions. The first time, June 2006, was to repair a blown-out wheel-well damaged when an inner dualie blew, to replace the alternator and recharge the dashboard a/c. In the spring of '07 it went there twice for a generator malfunction, and then twice in the summer of '07 for a roof patch.
The first time, June 2006, was to repair a blown-out wheel-well damaged when an inner dualie blew, to replace the alternator and recharge the dashboard a/c. I drove 80 miles to the shop and spent the day there while they worked on it. By the end of the day all items had been completed and, although the A/C was not as cold as it should be, I was satisfied.
In April of 2007 the Onan 7.5kW generator went dead; since they're an Onan repair shop, I took it back over there. They diagnosed a bad starter, replaced it, and it worked --for about ten hours, then went dead again. I took it back and they diagnosed a bad stator, which they replaced after almost a month "waiting for the part." Interestingly, though they did not agree with me that they should give me a break on this repair in light of the ineffectiveness of the last one, they did in fact charge far less labor than it actually took. The generator has been fine since.
I had asked them for an estimate to replace the rubber roof. Without my authorization, they did a $300 repair to one of the damaged areas up there. I didn't mind that until their foot-square patch peeled fully back in the next month. When I called they said, "We TOLD you you need a new roof," and I said I agreed with that but the issue was whether they stood behind the work they chose to do to it. With some complaining (it WAS their busy time of year) they did a re-patch for another $150 which also peeled back after about 500 miles. Since I was by then on the way to the Tiffin factory for a gorgeous new fiberglass roof, I didn't care -- except for the $$ lost. I could fuss at them, but it would be unpleasant and I doubt it would get me anywhere.
Overall, I'm satisfied with this shop. I've spent several days hanging out there and think they are honest and in most instances do good work. No one else I talked to would touch that wheel-well repair, and they did a nice job. The dash A/C was re-done at Tiffin and required a new condenser and fan to work well, which VA RV missed, the generator repair raised some questions, and the roof job was botched. Given the horror stories one reads on this site about many shops, this one rates pretty well. I'd give them a B-minus.