RV Service of Virginia

Warranty work on Norcold refrigerator. The unit had to be removed and the cooling unit replaced. We're full-timers. They took us right in, found the problem in 15 minutes, ordered the part, handled all warranty issue with Norcold. When the part arrived they took us right in and had the job done in six hours. Very neat and clean and allowed me to go inside and check on their progress any time I wanted. They replaced a rusting propane tube which was a safety issue and also recommended replacing the two cooling fans located behind the unit, which I was going to do anyway. They are an authorized Norcold repair facility. Excellent Very clean and neat.

Broke down on the road called around could not get any help, finally got in touch with RV Service they said come on we will get you in. Fuel filter had water inside they did a service on my coach and off we go.

We were coming down 95 and we had a leaf spring break, we made several phone calls and finally RV service said come on in. The work was done and all of the staff was wonderful to deal with. I would give them an A+

Jacks would not come down and they took me in and got my problem fixed when nobody else could get to me I was very pleased when the work was done.

Norcold refrigerator stopped working with the display board showing noco. They had the fridge up and running within 30 minutes, price for repair was $50.00. The manager asked if I could stay longer to double check that the refrigerator was working properly, and did not charge me extra. Another RV service company estimated the repair to be around $500.00 and charged me $125.00 to do a "diagnostic" check. Professional and excellent service.

Rear A/C would not work. Rusty did a fantastic job of tracing the wiring using schematics and installation diagrams to find a connector buried behind the microwave that had shook open! Did this in an amazingly short time. Fantastic! Other dealers that I have used on other problems would have taken days to find this. Rusty did it in under 2 hours. Also, they accommodated the challenge we posed by virtue of living in the motorhome and having 2 cats to look out for. I went in to see about an appointment on Tuesday and they told me to be there at 9 on Thursday. Rusty was in the rig immediately and I drove out 2 hours later.

I have had our '98 Allegro Bus serviced at this shop on several occasions. The first time, June 2006, was to repair a blown-out wheel-well damaged when an inner dualie blew, to replace the alternator and recharge the dashboard a/c. In the spring of '07 it went there twice for a generator malfunction, and then twice in the summer of '07 for a roof patch. The first time, June 2006, was to repair a blown-out wheel-well damaged when an inner dualie blew, to replace the alternator and recharge the dashboard a/c. I drove 80 miles to the shop and spent the day there while they worked on it. By the end of the day all items had been completed and, although the A/C was not as cold as it should be, I was satisfied. In April of 2007 the Onan 7.5kW generator went dead; since they're an Onan repair shop, I took it back over there. They diagnosed a bad starter, replaced it, and it worked --for about ten hours, then went dead again. I took it back and they diagnosed a bad stator, which they replaced after almost a month "waiting for the part." Interestingly, though they did not agree with me that they should give me a break on this repair in light of the ineffectiveness of the last one, they did in fact charge far less labor than it actually took. The generator has been fine since. I had asked them for an estimate to replace the rubber roof. Without my authorization, they did a $300 repair to one of the damaged areas up there. I didn't mind that until their foot-square patch peeled fully back in the next month. When I called they said, "We TOLD you you need a new roof," and I said I agreed with that but the issue was whether they stood behind the work they chose to do to it. With some complaining (it WAS their busy time of year) they did a re-patch for another $150 which also peeled back after about 500 miles. Since I was by then on the way to the Tiffin factory for a gorgeous new fiberglass roof, I didn't care -- except for the $$ lost. I could fuss at them, but it would be unpleasant and I doubt it would get me anywhere. Overall, I'm satisfied with this shop. I've spent several days hanging out there and think they are honest and in most instances do good work. No one else I talked to would touch that wheel-well repair, and they did a nice job. The dash A/C was re-done at Tiffin and required a new condenser and fan to work well, which VA RV missed, the generator repair raised some questions, and the roof job was botched. Given the horror stories one reads on this site about many shops, this one rates pretty well. I'd give them a B-minus.

I brought in a 1993 32' class A for survey (inspection) prior to purchasing and for a state inspection. I was told the inspection would require 5 hours to complete and cost approx. $500.00. I arranged the inspection and the buyer agreed to drop the vehicle off at RV Services. I requested to be called when the inspection was done when I made the appointment and called them the morning of the inspection to remind them to call as soon as the inspection was finished so I could tell the seller of my decision to buy the RV. RV Services did not begin inspection inspection until after 2:00 pm because they failed to get my credit card number when I made the appointment and seemed incapable of calling either my cell phone or my home phone that day to get the card number from me. Instead they called the RV seller who, of course, would not give them a credit card number. The seller called me at around 2:00 pm and told me of the situation. I called RV Services gave them the card number and the "inspection" began. They managed to compress a 5 hour inspection into under 2 hours and never did call me to tell me the inspection was done. I finally went by RV Services at their closing time to find out they were finished, however I still was billed for the entire 5 hour inspection. The inspection could only be described as the "sunshine treatment" Only the most superficial problems where found. The inspection "report" was 3/4 of a page of hand scribbled comments (written while I waited to pay). They did not evaluate the refrigerator because "they did not have time." They missed the fact that the front shock mounts were wallowed out and needed to be replaced ($800.00). They said the water pump pressure was low "probably due to a clogged filter" when in fact it was only the fact that the fresh water tank filling value was not fully closed resulting in low pressure to the supply lines. They missed a leaking antenna mount, a broken transmission quadrant, a rotted main door, a leaking back window, inoperable smoke detectors, leaking bathroom fixture, low break pedal pressure,and a rotted battery mount. These are just a few of the items I've fixed in the 2 months I've owned the vehicle. While these are not uncommon problems for a vehicle of this age, it would have been nice to negotiate their repair cost off of the asking price.

I recently sold this RV and the buyer called RV Service of VA and made arrangements for an inspection. I took the RV in myself to have it done. I also asked if the slide could be realigned and that the state inspection be preformed. The inspection was done as requested. The state inspection was done and they felt that I needed new plastic lights on the sides as they had faded. The seven lights with installation was just under $100. I had the instructions printed out on how the slide was repaired as per Newmar. I had actually called Newmar and verified the instructions. They said they didn't need them. A little later they came back and asked for the instructions. Several hours later they told me that they could not fix the slide. But, they did bill me almost $200 for repair of the slide. When I questioned this they were quite rude and told me that "time is money" and "the directions were not worth jack****." When I asked if the buyer had made arrangements for payment I was told that they "didn't care who paid for it but that the RV was not leaving until someone paid for it." I stayed with the RV the whole time and they never came and asked if I wanted them to spend all this time on the slide. They also never called Newmar for instructions. I told them that I probably should have taken it to Newmar to have it repaired that they could fix it in a few minutes. Their response was "take it to Newmar, they're in Indiana." In my opinion the work was not done. The slide was not fixed and I was billed for having it fixed. The tech that did the work was very pleasant. Rusty was very loud and obnoxious and rude. I don't feel that I have to be subjected to this kind of treatment from any business.