Leaking hydraulic jacks.
Battery charging unit cooling fan in-operational.
Leaking ammonia from refrigerator cooling unit.
Leaking flush tank check valve.
Do not take your RV to Reines RV Center for maintenance or repair, their staff and technicians are incompetent and they are also not registered
with the BBB. I took my RV there to have the leaking jacks fixed, also to have them look at and fix my battery charger since the fan was not
working to cool the charger and fix a leaking check valve. I trusted them to fix my RV while I went on an overseas training mission for two months,
when I came back in the two months time they hadn?t even started to look at my RV or even order the parts. I had to take the RV since I needed to
stay in it, when I got the RV home the batteries were dead because they left the unit sit without turning off the batteries. Also my refrigerator was
dead, somehow or another they managed to kill the cooling unit in the refrigerator as well. Since they already opened a ticket with Good Sam ESP,
I already paid the $500 deductible and had to have them finish the work. It took another two weeks for them to get the parts for the jacks. They
also told me they could not find anything wrong with my charging unit, which I finally made a video of the fan not working and having to hit the
fan to get it to work; NOW they finally believed me and fortunately Good Sam ESP covered that. I finally took the RV back to have them do the
repairs on the Jacks at the end of July, forgot to mention that I originally dropped this RV off at the beginning of May to have these repairs done. I
gave them the RV on Thursday the 26th and told them they could have it until Monday the 30th, when I arrived on Monday the 30th the unit was
not ready and they made the technician work late since they told me it would only take a day or two, I did not get the unit until 6:30PM. The unit
was full of grease on the inside and outside. They did not put any paper down and the technician tracked grease all over my carpet, greasy
fingerprints throughout the inside and outside of RV.
Now when they had the RV this time they diagnosed the fridge and said yes the cooling unit for the fridge was bad and they would get Good Sam
ESP approval and order the new unit. I was told to call back the following day, this I think needs mentioning, THEY WILL NEVER return your call or
does anyone answer the phone, you get voice mail never the service person. So with that being said I stopped by and they said that Dometic does
not make that unit anymore and I would need a new $3,000 fridge and that Good Sam would only cover the cost of a new cooling unit, I would
have to pay the difference (about 2g out of pocket), I went online and found three different places that make the re-manufactured cooling unit
and showed it to Reines RV, they agreed to use it and order the part, again I was told to call back the next day and they would let me know the
cooling unit was ordered, I gave them three days and low and behold after three days I stopped by and yep, you guessed it, cooling unit not
ordered and I was supposed to be bringing in the unit for the repair in three days. They also told me that my check valve was in and I asked to see
it and low and behold it was the wrong part (Imagine that). At this point I was as wits end and told them forget everything, I already paid them the
money I owed them and walked out.
I immediately called Good Sam ESP and explained the situation to them; they told me they had no problem with me taking the RV to another repair
shop. I immediately called Camping World in Winchester, VA (who I should have called in the first place but they are about 60 miles away, so I was
trying save a bit of diesel money, lesson learned, always use Camping World). Within an hour Camping World told me that they actually had the
fridge cooling unit in stock and this was an original part from Dometic, the Camping World service technician could not understand why Reines RV
would tell me that Dometic did not make the cooling unit for my fridge anymore. He also told me that they get a lot of calls from people who are
fed up with Reines RV. I gave camping world a small deposit so that they could order the part for the fridge, this way I would only have to bring
the RV in once and not have to make multiple trips. They could do this because Good Sam ESP already had a diagnosis on the fridge but they
wanted a small deposit for good faith which I totally understood. Camping World also ordered the proper check valve for the unit and I am
scheduled to bring in the RV as soon as the part for the fridge is received, Camping World tells me they can have the unit done in a day because
they have plenty of competent technicians unlike Reines RV who puts one technician on your RV. I watched the Reines RV technicians at work while
I was waiting on my unit, I am surprised they got anything done, they move slow and sluggish and do half hazard work.
In summation, Reines RV center does not return your phone calls; their technicians and Service personnel are incompetent. I would not
recommend REINES RV CENTER to my worst enemy. If you need RV maintenance or Service in Northern VA, take your RV to a Camping World, you?ll
be much happier and actually get your work done as promised and your phone calls returned.
Be sure to read Service Provider Response below