Replaced Dometic Cooling System in Dometic Refrigerator RM2862
This is the second time I have used this company.
When we returned from a Thanksgiving visit with family, we discovered our 1 1/2 year old refrigerator expired.
The tech rep determined over the phone that the cooling system was bad and needed to be replaced. I advised them that I had to be in Texas to meet our son who was flying into Austin.
Bruce, the parts rep went to work on the problem and called me back within an hour, advising me Dometic had approved the repair under warranty. He had also located a replacement unit in Atlanta, which may take at least 2 days to receive it. He also advised me the service department would work out installation the day after arrival of the cooling unit.
I received a call from Bruce Thursday evening advising me the unit had arrived. One day after it was ordered. He transferred me to Terry in the Service Department. Terry indicated they could get me in Friday, but it may take all day to have the work completed due to other commitments.
We arrived at Register RV about 9:30 a.m., Terry and his staff had us on the road with a running refrigerator at 12:30.
These folks really know what they are doing. They are committed to customer service, and have competent techs.
We were back on the road, two days from the time we discovered the problem.
I can't say enough about this company. They will continue to get our business any time we are in the area. As I am a Florida resident, when we look for our next vehicle; Register RV/Chevrolet will be at the top of our list.
We are fulltimers, which made this repair more critical. They handled the whole process as if it was a routine day at the office.
Register RV, Terry and Bruce, simply Thank You doesn't seem enough. The owner of Register RV/Chevrolet can take pride in the staff assembled at this facility. They truly are professionals in every way, committed to customer service and customer satisfaction. A+