I had driven to their facility for an awning installation. They said they did not have time to finish the job and would come to my location to
complete it. There was NO understanding that I would be charged $160 for labor that COULD have been done at their shop. I later realized that
the awning was installed incorrectly causing may problems in deploying and retracting it.
The thermostat was replaced and charged for. I told them it was probably under warranty and afterwards they told me I would have had to
contact Dometic for replacement. I no longer have the part (they kept it) and the warranty is now expired. I disagree with being charged $80.00
labor for a part that took less than 10 minutes to install and was under warranty.
The flange for my waste tank was supposed to be installed when I was at their facility, instead it was installed by their request at my location the
next day. The installation of this part did not solve my leakage problem and the sliding door to release fluids from the tank was still extremely
difficult to open. I have since fixed it myself. I therefore dispute the additional labor charge of $80.00 for this work as well.
I refused to sign off on the paperwork or to pay them. They have since had this bill submitted to the credit reporting agencies as delinquent. Not
worth going to court. I am disputing this charge with the credit bureau. May be a moot point, but I see they are no longer in business in Ocala.