Myers RV

Myers RV in Albuquerque would not work on our brand new 2003 Southwind because we had not purchased it from them. Although that's their policy, they made us an appointment, kept our rig on their lot, did not call us when they had changed their mind, and berated us when we arrived to pick up our un-repaired rig. Each trip was 80 miles. No work performed---negative and combative attitude.

Replace front arm of power patio awning with part purchased and paid for BY ME but delivered to their address for scheduled service appointment. This work was never done. I received a very timely phone call from a Myers employee alerting me to a $600 potential charge to my credit card if HE placed the order for the part. I was advised by ZipDee to have the repair provider order the part to avoid confusion, I supplied the part number to Myers and I supplied my credit card for Myers to cover the price of the arm and the shipping. When I tried to clear up what I thought was a simple mistake,"Scott", the Manager of Service and Parts at Myers advised me that "100% mark up for all parts is the industry standard". Really??!! I did not ask them to purchase the product, only receive it, thereby guarantee my appearance for service and not leave them holding an unusual item. I would have most likely had additional service performed at their facility and did not argue with their $105 per hr labor fee. "Scott" offered to reduce their mark up to 40 percent, but expressed his anger at ZipDee for selling me the part for the same price they offer to him. Scott lost the entire appointment for service by his blatant attempt to soak me for double the price of a part I was buying in the first place. He tried to tell me that I had no idea how a business operates. I have 30 years and 5 successful simultaneous operations under my belt. He has at least ONE guy, Tony in parts department, who understands customer service, the guy who called me. I canceled my order, have a letter in the works to the owner of the business and want to let folks know that 100% mark up is NOT industry standard for having an unusual part drop shipped by a customer for a repair appointment. Other repair facilities have taken receipt of specialty items prior to my arrival for service scheduled and not charged me an additional dime. Myers needs to wise up. This is a follow up to my initial review that was posted at the end of Sept. Because we are full time RVers, I wrote to John Myers, the owner of the establishment, to tell my story and let him know my thoughts. I was accused by another poster of fabricating the entire episode, but I think it is important to let readers of this site know that I did receive a reply from Mr. Myers. He said that he had reviewed the incident with his Service Manager. They both offered me an apology for the way our particular contact was handled. Mr. Myers said that there should have been no additional charge for the part I had purchased and was having delivered to their facility. In short, I was completely satisfied with my response from Mr. Myers. It was a very appropriate reply that touched on every issue that I raised with him. I can not speak to the quality of service that one might receive at Myers RV, but at least Mr. Myers is an owner who is now looking a bit more closely at his business.

Many many services trough out several years. As a long time customer of Myers I was disturbed when I read the letter from an undisclosed person, about the parts and service department. I can tell you that I have always received excellent customer service from myers. They always go the extra mile to take care all of my needs and the price is always fair. I actually called to find out about the letter in question and just as I thought the customer writing the letter changed facts and also left a lot out. I only hope the general public has sense enough to recognize a bogus letter when one is written. Again you won't find a better place in Albuquerque than Myers RV center.

Winterize - repair defective bypass valve at water heater -check out interior gauge not working, found and repaired wiring caused by burned multi-wire connector which caused the gage not to work - adjust leveling jacks Excellent - reconnected all (15) wires from burned connector - checked all circuits fed by these (15) connections (all circuits work OK now) - RV now levels correctly. Excellent shop and service - I will continue to have Myers RV perform all of my coach maintenance repairs.

Replace faucet, new heater thermostat and new battery. I took in my 2004 Coleman tent trailer for a routine service check and minor repairs. The service manager insisted I authorized the work over the phone even though they had already done the repairs before calling with a price. I was stuck with a $750 bill and that was after complaining to the owner, they tried to get me for $1000! The work done was replace the faucet, new thermostat for heater and new battery. The service check fee was $140 which is not applied to work that was done. In my opinion they are not an honest and fair business to have dealings with. Be sure to read Service Provider Response below

Removed residential refrigerator from cabinet and reinstalled after repair, located and repaired roof leak, troubleshot and repaired main awning that wouldn't go in and out properly, nor lock in the stowed position. No damage was done to the wood work removing/installing the fridge, not an easy task. I thought the arm on my awning was bent, but they found and fixed a much simpler problem. Haven't had much rain, but the leak appears to fixed. I am very satisfied with the work that was performed.