Replace front arm of power patio awning with part purchased and paid for BY ME but delivered to their address for
scheduled service appointment.
This work was never done. I received a very timely phone call from a Myers employee alerting me to a $600
potential charge to my credit card if HE placed the order for the part. I was advised by ZipDee to have the repair provider order the part to avoid confusion, I supplied the part number to Myers and I supplied my credit card for Myers to cover the price of the arm and the shipping. When I tried to clear up what I thought was a simple
mistake,"Scott", the Manager of Service and Parts at Myers advised me that "100% mark up for all parts is the
industry standard". Really??!! I did not ask them to purchase the product, only receive it, thereby guarantee my
appearance for service and not leave them holding an unusual item. I would have most likely had additional
service performed at their facility and did not argue with their $105 per hr labor fee. "Scott" offered to reduce their mark up to 40 percent, but expressed his anger at ZipDee for selling me the part for the same price they offer to him. Scott lost the entire appointment for service by his blatant attempt to soak me for double the price of a part I was buying in the first place. He tried to tell me that I had no idea how a business operates. I have 30 years and 5 successful simultaneous operations under my belt. He has at least ONE guy, Tony in parts department, who understands customer service, the guy who called me. I canceled my order, have a letter in the works to the owner of the business and want to let folks know that 100% mark up is NOT industry standard for having an unusual part drop shipped by a customer for a repair appointment. Other repair facilities have taken receipt of specialty items prior to my arrival for service scheduled and not charged me an additional dime. Myers needs to wise up.
This is a follow up to my initial review that was posted at the end of Sept. Because we are full time RVers, I wrote to John Myers, the owner of the establishment, to tell my story and let him know my thoughts. I was accused by another poster of fabricating the entire episode, but I think it is important to let readers of this site know that I did receive a reply from Mr. Myers. He said that he had
reviewed the incident with his Service Manager. They both offered me an apology for the way our particular contact was handled. Mr. Myers said that there should have been no additional charge for the part I had purchased and was having delivered to their facility. In short, I was completely satisfied with my response from Mr. Myers. It was a very appropriate reply that touched on every issue that I raised with him. I can not speak to the quality of
service that one might receive at Myers RV, but at least Mr. Myers is an owner who is now looking a bit more closely at his business.