Replace entry door handle. Order replacement window.
Entry door handle was installed without issue. A simple repair that took less than 30 min. What rubbed me the wrong way was they overcharged
me for a replacement window that had fogged. I had already spoke to my coach manufacturer and obtained a price for the window. I had been in
contact with Dave to schedule an appointment and he suggested they order the parts to simplify the process since they were going to do the
work. We exchanged emails and I included the part/window price I was quoted. I even provided the name and number of my contact at the
manufacturer to make things easier for him. Needless to say, I was not happy when the price of the window was $50 more than agreed.
Apparently, I was charged that amount for them to make a phone call to the manufacturer. Tim, owner, could care less about a satisfied customer
and would not stand behind his employees word. To make matters worse, Dave and another employee, Jesse, thought the situation was funny and
were joking about it in the parking lot when I walked out to get my coach. How unprofessional can you get? Before leaving, I asked where the new
window was. Nobody knew where it had been placed. I found it tossed unsecured in one of my storage bays. Needless to say, it would not have
been in one piece by the time I arrived home. I can only imagine how they take advantage of the paying customer on labor. If you choose to have
work done here, get everything in writing BEFORE the work is completed or expect a surprise at the time you checkout. Better yet, take your
service needs to J&L RV repair and be treated fairly like a valued customer.