Warranty work on a 2006 Freedom Spirit by Dutchmen
I picked up my new camper on 4-7-06. I had it home only a few days when I found a few problems. A few were minor and were fixed in a timely manner. The big problem was that the slide out leaked. I dropped it off at Meyers on the 19th. I was told I'd hear from them in a few days but I did not so I called on the 25th. I was told that everything was all set except for a couple of parts that would be in by the 27th (Friday) and I'd have it back Saturday or early the next week. The following Thursday I went to Meyers because I hadn't heard from them. They told me the parts just came in that day and I could pick it up the next day. I went to pick it up Friday (May 5th) and they told me they couldn't find a leak. I told him that the outer seal didn't touch the top of the slide out. The service guy said "I wish you had told me that." I thought I had but not being sure I told him that I would expect that anytime someone brought a slide out in with a leak, that they would at the very least inspect the seals and he agreed. He told me he would replace the seal and I'd have it back on Monday May 8th. I asked if he had a seal in stock and he said yes. I asked him a second time if he had one in stock and he assured me he did and I'd have it Monday. No call on Monday so I called him. He promptly told me it wasn't done because they DID NOT have a seal in stock. I told him I wasn't happy because I specifically asked him twice if he had one. I said I'm making a payment on a camper I can't use. His reply was "Oh well, there's nothing I can do about it." He told me the seal might be there in the morning(May 9th). I asked to speak to a manager. When I spoke to the service manager he told me he'd look into it and he'd call me in the morning. Guess what, no call. I called him at 4:30 and left a message. He called me back shortly after that. He said the seal didn't come in and they had even tried to overnight ship one. He said they adjusted the room so it wouldn't drop down so the seal would touch and they were bringing it to my house and would pick it up when the seal came in. The next day I check the seal and not only is it not touching, but now the inner seal is not touching. I stop at Meyers on my way home from work on Thursday and let the service manager know that I was dropping it off in the morning(May 12th). He said the seal would be in Tuesday. I told him I absolutely had to have it back by the 20th as I had reservations and needed time to pack. I didn't hear anything by Wednesday the 17th so my wife called them as I was unable to. She got the original service guy who was rude to her and told her they delivered the camper back to us. She promptly told him that we brought it back because it was unusable. He said the seal just came in that day ( the one they supposedly overnight shipped on the 8th)and it "might" be done Thursday or Friday. Thursday I'm told it's done so I go to pick it up and the new seal is pulling away from the side of the camper. I speak to the general manager and tell him what's going on and he tells me that's not the way they normally do business. He looks at the seal with me and tells me the outer one is more of a dust sweep but should still touch. He said he'd look into it and call me by 9:30 the next morning. Guess what no call again. I call him at 11:30 and he's in a meeting. The service manager calls me back and says it's fixed. He now says that it is only a dust sweep and can't touch when the slide is all the way out because it is a flush floor slide out. I asked him why himself, the general manager, and the service guy all told me it should. He just told me it can't. I find that hard to believe when I've looked at others and they touch and because they replaced it once because it didn't touch. I am waiting for a reply from Dutchmen Mfg. to see if it should or not. Either way Meyers did a poor job handling the problem. I got a card in the mail from their parts department on the 19th ( the day I got my camper back)that said the seal that they had supposedly tried to overnight on the 8th was in. According to that, it was never ordered until the 9th (the day the service guy told me the seal would arrive). It can't arrive if it isn't ordered. The only good thing is that they agreed to reimburse me for 1 month of payment, but I'm still waiting for that to happen. They never did apologize for lying to me about having a seal or for telling me one would be in when it wasn't even ordered yet. I have also contacted Dutchmen because when they fixed the new seal to keep it from pulling away from the side, the drove 3 screws right through it which could potentially cause a leak in the future. I am disgusted with Meyers and will never do business with them again once the warranty expires. Unfortunately there is no other Dutchmen dealer nearby for the warranty work.