| Mon.-Fri. | 8:00 AM-5:00 PM |
| Sat. | 9:00 AM-3:00 PM |
Metro RV is an RV Repair and Service center providing recreational vehicle support to the Burbank, CA area.
RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.
Services Offered
Facility Type
Payments Accepted
Discounts
Warranties
Certifications
Mobile Repair
No
Dawn
Posted: 2021-12-31 09:32:12
We took our RV here for some minor fixes, along with the transmission. My husband noticed at the time that almost everyone who worked there did not have masks on. He told them that we needed the RV back on 12/28. We heard nothing from them for over a week, so my husband started texting 12/27 and couldn’t get ahold of anyone. He was finally able to call and get ahold of someone on 12/29 and he was told that everyone was out due to a Covid outbreak. At that time the person was unable to tell him if any of the work was done. He called back again and that person told him that none of the work was done. So our RV sat there for 1-2 weeks and no one bothered to call to tell us that there were issues. Then when my husband went today to picky the rig up, no one had masks on again - WITH AN ACTIVE OUTBREAK. It cost us $120 in Ubers for him to take it there and pick it up for absolutely nothing…not even any communication from Metro that it was unable to be worked on. The absolute worst customer service and completely irresponsible behavior.
Class C
Posted: 1997-10-01 00:00:00
Took RV in for work, it was charged for but, wasn't done. However the storage compartments were rifled & all electrical adapters (and other small stuff) taken. Management would do nothing about any of it. They said they were not responsible for repairs that went wrong (they didn't 'go wrong', they just weren't done!) and we couldn't 'prove' that the missing accessory parts were missing. They offered 3% discount on new items from their over priced store. Missing items were 3 months old! Very poor!!!
Class A - Gasoline
Posted: 2004-09-10 00:00:00
Break recall, inspection, fluid flush, oil change and lube job. Real pros, job well done.
Class A - Diesel
Posted: 2013-10-24 00:00:00
Generator repairs, body work and black tank replacement. Over the years, misc maintenance and several accessory purchases. All excellent and priced fairly.