McClains RV Superstore – Oklahoma City

(405) 789-4773

http://www.mcclainsrv.com/

7110 W. Reno
Oklahoma City, OK 73127

Mon.-Fri. 9:00 AM-6:00 PM

McClains RV Superstore – Oklahoma City is an RV Repair and Service center providing recreational vehicle support to the Oklahoma City, OK area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Diesel

Posted: 2006-01-05 00:00:00

Service on several body part and replace air conditioner fans. Just great

Toy Hauler

Posted: 2012-11-06 00:00:00

Warranty work on a KV 2009 Inferno 40 ft toy hauler that had been taken in last summer that they could never find the problem. We tried to make reservations repeatedly, and were always told it would be at least three weeks. Made one appointment, drug it the 100 miles to be fixed, and they denied there was an appointment. They did make a cursory review and finally found the problems involved in the refrigerator and motor fan in front bedroom air conditioner. This has been a consistent theme for MCCLAIN's RV in Oklahoma City. We can't get in. The warranty work was finally scheduled and we had a family emergency that we needed to reschedule. They informed that they'd been holding those parts for two weeks and at the end of the month they would charge us for the parts and they would be returned. We took the trailer in, despite the hardship of bringing the trailer in with a family member in the hospital. This was a week ago. They called Thursday evening and told us the trailer would be ready, and if we left it past Monday they would charge us $25 per day storage. And we bought the thing from then. We ordered trim part from damage of a blow out, and tried for the better part of six months to get it fixed. With two deaths in our family it slid to the back of our minds. When we did get it in, they said it was the wrong parts. They were unwilling to refund the money their parts manager cost us for the wrong parts $300. Basically they said it was our fault because we waited too long.

Class A - Diesel

Posted: 2012-09-12 00:00:00

Had to wait 2 weeks before bring it in for Dometic warranty service. When I brought it in, there was no one anywhere in the service department. Once the (one) service advisor finally arrived, he wanted me to leave it another 2 weeks until their technician got around to diagnosing an obvious issue before ordering any parts requiring another 2 weeks for the parts to arrive. I refused to leave my $400,000 coach. McClain's service policy is all about them at your inconvenience and your cost. I will never return here as long as they keep this policy where the customer comes LAST and they could care less.

Class A - Diesel

Posted: 2012-06-25 00:00:00

Worst Service in 35 years of traveling! I called McCain?s RV service in Oklahoma City on June 14 to make an appointment to have minor repairs on my motorhome. Was told to bring it in June 25th. Asked if he needed my name and number and he said ?no just show up and we will get you in?. Never heard that before and thought it was a strange way to schedule service. I was at service shop at 10:30 on 25th and was greeted by Van Punneo with ?what are you here for?? The most un-professional greeting of a customer I have ever encountered from a service writer. Told him the rear view camera was not working. He said ?I got three in here now with same thing and can?t fix them.? I started to tell him the other problem, but he stopped me and said it would be three weeks before he could even put it in shop to look at. I took off work to make the appointment only to be treated like I was bothering him by coming in with my motorhome for service. This is last time EVER to be in a McClain? store. POOR!!!!!!!!!!!!

Class A - Diesel

Posted: 2011-11-01 00:00:00

Warranty work We spent $135,000 on a coach and after we purchased, they could care less about doing the warranty work needed. They are happy to take your money and after that there is no service. We could have saved $10,000 buying from another dealer out of state and choose not to because we felt like we would get better service if we bought local. We will never buy from them again. They lost our business for good.... and the business that we now will never refer to them. Go get a deal from out of state and save yourself some money!

Class A - Diesel

Posted: 2008-08-11 00:00:00

3 compartment doors and rear fender damaged by parking pole. Parts were not available. National RV out of business.....JP at the body shop assured us he could repair to as new condition as possible of the pop can thin alum door can be repaired. Fender was fiberglass. JP gave us a clear easy to read estimate, handled the insurance company and in 6 working days was done. I think it looks as good as it every did. Very impressed, he made a silk purse out of a sows ear. Thanks JP

Class A - Gasoline

Posted: 2008-02-11 00:00:00

The front cap of our Winnebago Adventure was damaged in a accident. The front cap had to be replaced and front fender. JP at the Body shop gave us a estimate and told us what to expect. The parts were ordered and upon arrival we were called. At weeks end it was ready. Fit and finish were unable to tell it had been damaged. "Give that man(JP) a raise."

Class A - Diesel

Posted: 2008-01-20 00:00:00

I had backed into a parking pole causing damage to rear fiberglass cap lower. I had 5-8 pieces of broken fiberglass. I brought the pieces into McClains in a 5 gallon bucket. I spoke with JP at the Body shop. He was GREAT....and was able to piece it back together. I drag anybody I can find to look it over and see if they can see the repairs....its as good as new. JP and McClains are great people to work with. You need to check these people out..... GREAT, cant tell a repair has been made. Great communication and a GREAT person(JP) to deal with.

Class A - Diesel

Posted: 2007-06-01 00:00:00

Repair clearance lamp water leak, windshield water leak, and rust on windshield framework Zero confidence the clearance lamp leak was resolved. After insisting both windshields had to be removed for proper repair of the rust and leaks their pressurization machine found, and their assurance they could "normally" remove the windshields without breakage, they destroyed both windshields. When the new ones came in, they failed to check them and then found one broken a day or two later when the installation team went to work, so another had to be ordered. When the "completed" coach was delivered to me in their overnight sites 19 days after I dropped it off for "2-3 days of work," I found the windshield washer hoses hanging loose down the front of the coach, one wiper on crooked, missing screws in outside trim, missing screws in inside trim to the point it just flopped around, there was debris on the carpet, and the piece of windshield they saved for me with the registration stickers on it was laying on the dash with my wife's Afghan blanket as a pad, collecting glass particles. Although the service writer appeared to try throughout the whole experience and made some adjustments on the final cost, the "service" experience was a disaster from one end to the other.

Class A - Gasoline

Posted: 2005-12-27 00:00:00

Body repair as a result of a stupid action on the Drivers part. Excellent

Class A - Diesel

Posted: 2007-11-21 00:00:00

Passenger side compartment and door damage and rear cap corner area. These damages happened on vacation..parking pole. GREAT.....JP with McClain's body-shop was very helpful. Gave us information we could understand. Also a couple of possibilities for repairs. He also worked with insurance company to get what was needed to restore our baby to new condition. Thanks to JP & McClain's RV in Oklahoma City

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