We purchase a new motorhome and found several problems with numerous repairs needed:
1.) Slide-out was leaking and seals needed replaced.
2.) Ram rubber gaskets were damaged and needed replaced.
3.) No fantastic fan thermostat or remote control was installed but was purchased.
4.) Screen entry door was not level and door frame was scratched. Door needed to be leveled and the frame needed painted.
5.) The carpet was sticky and needed steam cleaned.
6.) The dash A/C was not working.
7.) The RV was not level. Bubble leveler needed to be leveled.
8.) Sofa cushions were ripped and frayed.
9.) The dog house cover carpeting was frayed.
10.) No television reception with antenna use.
11.) There was hole visible on the inside of the coach where light could be seen from outside when the slide-out was open.
12.) The basement storage compartments were wet.
The slide-out seals were to be replaced prior to us picking up the motorhome following our purchase. However, in one week given for McClain's to prep our RV, the seals were not replaced and the coach was not ready for pick-up.
June 21, 2007: Selected new 2007 National Sea Breeze RV; gave deposit to dealership & arranged pick up of detailed RV on Thursday, June 28, 2007 at 5pm; agreed that slide-out seals needed to be replaced, and that vent covers and the satellite TV would be installed.
June 22, 2007 - June 28, 2007: Spoke with McClain's numerous times about picking up RV on June 28th. Returned calls to McClain's to answer questions about the satellite and to verify the pick-up time on the 28th.
June 28, 2007: Talked to the salesman earlier in the day to change our pick up time to earlier in the day. Then, we received phone call at 4pm from the salesman to ask about rescheduling pick-up for the next day. The motorhome was not cleaned or prepped yet. We could not reschedule the pick-up due to prior travel arrangements and a paid, non-refundable reservation. The salesman agreed that we could complete the necessary paperwork while the service dept finished RV preparations.
June 28, 2007: We went to pick up the motorhome. We completed all the paperwork since RV was not yet ready. We met with the service tech who assured us that all fluids had been checked. Upon inspection, the service tech made a list of necessary repairs that would be completed on the Monday following our trip and the return of RV to dealership. Because detailing was not done thoroughly, the salesman said they would clean both the inside and outside again when we returned the RV for repairs. We asked about the slide-out seals and were assured by the tech that the slide-out seals were replaced although our inspection showed this to be untrue. The service tech provided us with a list of needed repairs including: the dash A/C was not working, two mirrors were sagging in the frames, the carpet was frayed, slide-out seals needed double checked for damage, TV reception was poor and that RV needed detailed. As we attempted to drive away, a warning light indicated a problem with the leveling jacks. Upon checking, the service tech discovered the fluid was low and refilled the fluid. Note that we had been assured all fluids were previously checked. As we drove away, we noticed there was no license plate. The salesman applied a new temporary license plate to vehicle.
July 2, 2007: We delivered the RV to McClain's for repairs. A list of all repairs, as well as photographs, was given to the service department.
July 6, 2007: We called McClain's and were told by the service department that they had not yet had time to take a look at the RV.
July 7, 2007: We called the sales representative at McClain's. We voiced our concern that service, and our treatment thus far, was unacceptable. The salesman said the manager would call us back.
July 7, 2007: Rob Ellis, the assistant manager, called us at home. Rob said their handling of the situation was unacceptable and that he would look into the matter and call us back on Monday. We explained that we wanted a replacement for the RV given the long list of problems and that it was supposedly a new RV. Rob said to come in and meet with the salesman. We met with the salesman and discovered another 2007 National Sea Breeze #1321 at the McClain's in Rockwall. We met with Rob and he said they would first try to repair our "new" RV. We expressed concerns about mold under the wet carpet, the lengthy time it would take to make repairs, the extensive list of problems with the new RV, the condition of a supposedly new RV, etc. We stated they wanted a replacement or our traded RV returned to us and the sale canceled. Rob said he would look into these possibilities and contact us on Monday. He stated that no staff was there today to check on the progress of paperwork, i.e. title transfer, etc.
July 7 - July 27, 2007: We made repeated phone calls to/from McClain's and 2-3 visits to the dealership for updates on repairs. We were regularly assured the RV would be fully repaired with various completion dates given. Met with the service tech who said he was regularly called to work on other coaches but that he was trying his best to get our RV repairs completed.
July 27, 2007: We stopped by McCalin's. We met with the service dept manager and general manager, Keith Parker. Not many repairs were completed. Keith said parts would be overnighted and promised the RV would be done by Tuesday.
July 28, 2008: We stopped by dealership to view the RV and check the repair progress. We were told the mirrors were ordered but had not yet arrived. We were told the seals had arrived on Friday after being overnighted (following our complaint to the general mgr., Keith Parker). The slide toppers not yet replaced. Nothing was done to deteriorated ram rubber gaskets....no part were ordered. Caulking was used to fill the multiple gaps in the basement storage compartment. We were assured by the service tech that this would prevent water from entering the basement storage compartments. The dog house carpet was repaired. The sofa arms were replaced. The screen door was leveled but the door frame damage was not painted. The carpet was not yet cleaned but the service tech said it was being done today. The discolored, damaged cabinet was not stained. The discolored, damaged linoleum was not yet replaced. We were told the linoleum was ordered but had not yet arrived. The fantastic fan remote/thermostat was not installed. The exterior door had been cleaned with bleach to fade the sun damage. Some damage was still evident but overall, it was improved. There was no interior or exterior detailing completed. David had spent the day attempting to repair the television but he had not yet determined the problem. We again spoke with Keith Parker to advise him that we were very displeased with the slow progress. There were numerous repairs still not completed. Keith promised to call on Monday with a resolution.
July 30, 2007: No phone call was received from Keith Parker; We called him at 4:39 pm and were told he would call back. Again, no phone call was received from Keith Parker. We called him again just before closing time and Keith finally came to the phone. Keith said the RV was finished and the sticky carpet was being steam cleaned at that moment.
July 31, 2007: A service department rep called and said the RV was finished and ready for pick-up. When asked about specific repairs, he said the carpet was being steam cleaned now (heard this already twice before) and the RV exterior was being power washed. He said one mirror arrived cracked so another replacement was ordered. Nothing had been done about the missing fan control and thermostat. The rep said he would talk to Keith about this. The linoleum was not yet replaced. The ram rubber gasket was not replaced. The rep said these items were ordered and that a service tech would come to our house to install once they arrived.
Overall, this has been a nightmare! We purchased a new RV and have had a difficult time getting necessary repairs completed. We have been outright lied to on repeated occasions by McClain's RV. Basically, it appears they have our money and could care less about the product, somewhat of a lemon, they sold us. We will never buy another RV from McClain's and would suggest nobody has any repair, or other work, done by this dealership.