Masters RV

(864) 223-2267

http://www.mastersrv.com

104 Hwy. 246 South
Greenwood, SC 29649

Mon.-Fri. 9:00 AM-6:00 PM
Sat. 9:00 AM-3:00 PM

Masters RV is an RV Repair and Service center providing recreational vehicle support to the Greenwood, SC area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Pop-up Trailer

Posted: 2013-04-15 00:00:00

Replacement of 1998 Jayco Heritage Acadia pop-up camper top under warranty. I am the original owner of a 1998 Jayco Heritage Acadia pop-up. About 2 months ago I called Masters to inquire if my sagging and cracked camper top was covered by warranty. They didn?t answer their phone. I left a message. They didn't return my call. I called for several days till I finally got a human. I was told someone would call me back. They never did. About a week later I was going camping near them so I took my camper by there for evaluation. I told them my frustration with not being able to contact them and that I wanted to get my camper fixed so I could sell it and buy another Jayco from them. They had the exact one I wanted on their lot. They never really apologized for the poor communication, but I was willing to give them another chance. They agreed that my top could be replaced under warranty, took pictures and my information and said they would submit it to Jayco. After hearing nothing for two weeks I called Masters and got some flimsy excuse why they hadn?t sent the info to Jayco. So I called Jayco myself. They gave me the e-mail address to send the pictures and info to and said they would contact Masters. Masters finally called me back and acted like they had been the ones to get the ball rolling. I was hot, but I let it go. I just wanted my camper fixed. That same day Jayco issued authorization number to Masters RV to replace my top under warranty. Jayco said after they receive the order from Masters it would take them about 3-4 weeks to manufacture and ship the top to Masters. Six weeks later I call Jayco to get a status update and they tell me that Masters never submitted an order for the top. Daryl Masters told me that he didn?t want to do the work because he was going to have to pay Jayco up front for the top and then get reimbursed once the work was done. Over the 6 week period he never once called me to inform me that he didn?t want to do the work. I will NEVER do business with Masters RV again. I will bad-mouth them every chance I get. I will post this letter on every website pertaining to camping and RV service I can find. I really like Jayco products, but Masters RV is doing great damage to the Jayco name.

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