Warranty service for toilet, radio, CO monitor, house battery, peeling paint, leaks and water damage.
Manteca Trailer was the closest location to take our Airstream Interstate for warranty service - a minimum trip of 7 hours each way by driving the RV, cab, train, multiple buses, and walking. My suggestion is if you HAVE to use Manteca Trailer for service you should sell your RV as is (yourself, don't let them do it) rather than let them touch it.
For our RV, Jason (noticing a common link in all these complaints?) took our list of issues and said he would contact Airstream to see what would be covered and let me know. After 2 weeks and half a dozen phone calls I apparently caught Jason off guard and he answered to a page. He said Airstream had not responded yet and "Maybe by the end of the week." Next week, same story. There were times when Jason was on the phone when I called, but still wouldn't call back. Finally I went over his head and talked to the manager; Ken managed to get an answer by the next morning (not the one I wanted, but at least an answer). When I said I wasn't happy with all of the items Airstream refused to cover, the manager said "Well, you didn't buy it here. If you had we might be able to help you." Makes me wonder if the reason Airstream didn't come through was because of the way Manteca Trailer steered them.
I thought that Jason had to be a member of the owner's family How else could such a rude, incompetent person keep a job? However, his rudeness and incompetence were shared by everyone else I dealt with there, so....
In the end, Manteca Trailer kept our unit for more than a month and completed a grand total of 2.6 hours of labor. The labor hours recorded are, of course, probably inflated by a factor of at least five so that they can rip off Airstream for the reimbursement. They managed to avoid any work that required replacement of equipment, can't inflate the cost of those because Airstream already has the price. From the time I first called them about bringing the RV to them to the time I rescued it by driving it off their lot, not one person at Manteca Trailer could keep it straight that the Interstate is a driven unit, not a tow behind. They refused to fix the battery, but took the battery compartment apart and left it that way, with the cover plate off and all the bolts rattling around the back. One of the items they did work on was the radio, but it is not fixed. The thought of taking it back to them blows my mind and turns my stomach - it WON'T happen.
I rated them as "Poor" in all categories only because there is nothing lower!