Manteca Trailer & Motorhome, Inc.

(877) 289-1274

http://www.mantecatrailer.com/

204 Vasconcellos Avenue
Manteca, CA 95336

Mon.-Fri. 7:30 AM-6:00 PM
Sat. 8:00 AM-5:00 PM

Manteca Trailer & Motorhome, Inc. is an RV Repair and Service center providing recreational vehicle support to the Manteca, CA area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class B

Posted: 2011-11-19 00:00:00

Warranty service for toilet, radio, CO monitor, house battery, peeling paint, leaks and water damage. Manteca Trailer was the closest location to take our Airstream Interstate for warranty service - a minimum trip of 7 hours each way by driving the RV, cab, train, multiple buses, and walking. My suggestion is if you HAVE to use Manteca Trailer for service you should sell your RV as is (yourself, don't let them do it) rather than let them touch it. For our RV, Jason (noticing a common link in all these complaints?) took our list of issues and said he would contact Airstream to see what would be covered and let me know. After 2 weeks and half a dozen phone calls I apparently caught Jason off guard and he answered to a page. He said Airstream had not responded yet and "Maybe by the end of the week." Next week, same story. There were times when Jason was on the phone when I called, but still wouldn't call back. Finally I went over his head and talked to the manager; Ken managed to get an answer by the next morning (not the one I wanted, but at least an answer). When I said I wasn't happy with all of the items Airstream refused to cover, the manager said "Well, you didn't buy it here. If you had we might be able to help you." Makes me wonder if the reason Airstream didn't come through was because of the way Manteca Trailer steered them. I thought that Jason had to be a member of the owner's family How else could such a rude, incompetent person keep a job? However, his rudeness and incompetence were shared by everyone else I dealt with there, so.... In the end, Manteca Trailer kept our unit for more than a month and completed a grand total of 2.6 hours of labor. The labor hours recorded are, of course, probably inflated by a factor of at least five so that they can rip off Airstream for the reimbursement. They managed to avoid any work that required replacement of equipment, can't inflate the cost of those because Airstream already has the price. From the time I first called them about bringing the RV to them to the time I rescued it by driving it off their lot, not one person at Manteca Trailer could keep it straight that the Interstate is a driven unit, not a tow behind. They refused to fix the battery, but took the battery compartment apart and left it that way, with the cover plate off and all the bolts rattling around the back. One of the items they did work on was the radio, but it is not fixed. The thought of taking it back to them blows my mind and turns my stomach - it WON'T happen. I rated them as "Poor" in all categories only because there is nothing lower!

Truck Campers

Posted: 2008-07-01 00:00:00

We took our camper there for repair and were treated terribly. The service coordinator, Jason, is totally inept and does not return phone calls. He lied to us and then created a fraudulent quote when we wanted to pick our camper up. He originally said the quote would cost $132, when we went to pick the camper up the fee was $250 and they had never looked at the camper. I will never use them again and am sick every time I drive by. Deplorable, based on the way we were treated during the quote process we decided to complete the work ourselves.

Travel Trailer

Posted: 2008-06-20 00:00:00

Repair air conditioner I was promised a call when the diagnosis was finished. After 2 weeks I called and learned that the air conditioner needed to be replaced, which I approved. They needed to order the unit, and the repair should be done "in a couple of weeks." Jason would call. No call so I called him. The unit had not come in. I asked for an ETA, which he needed to research and call me back. No call. I called and learned that he still had no ETA. I asked him to call the vendor immediately and get a status while I waited. The response was that it should arrive by end of week. He would call me. No call, so I called Jason. The unit had arrived damaged, needed replacement. Should arrive in a couple of days, at which time my repair would be moved to highest priority. Today is August 14th, almost 7 weeks later. I just called and learned that the new unit had an improper component that needed to be replaced. It should be here tomorrow. Jason will call. Any bets on what happens next? By the way, I left numerous messages along the way when Jason wasn't available. He called me back only one time. I've been very patient, and have not raised my voice through this whole thing. That probably was a mistake. If you have to do business with this cheesy outfit, let them know that the repair is urgently needed and stay on top of them, calling 3 or 4 times a week, then escalate to management after they slip the schedule twice. I just hope they finish my job before yours shows up.

Class A - Diesel

Posted: 2006-05-31 00:00:00

Bedroom slide adjustment, windshield repair, battery disconnect repair and repair body damage caused by a big rock. Work was done in a timely manner and they did a repair on a night stand in the bedroom that we did not ask them to do and did it w/o charge. The body work was very good and the paint was matched perfectly. We were very satisfied with their work and the manner with which it was performed. They have a new facility with 30 service bays so the down time for the RV is minimal. We have always been satisfied with their work but with the new facilities it is even better.

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