Warranty Work: Basement A/C air leak; Awning Wind Sensor inoperable; Shorted Headlight switch; Dash A/C not working; Serpentine belt/tensioner; Generator gas leak @ fitting; Bend exhaust where hit by debris; Dash Cluster pixels out; Full wash/wax
First, it took a long time. We were there about 4 weeks. Now, it wasn't always their fault...the warranty company takes their sweet time to respond, send the inspector, etc.
Parts were also slow to arrive, and I chose not to pay to ship heavy items overnight. In these four weeks, they were EXTREMELY helpful, responsive, supportive and asked over and over if there was anything they could do. We were always able to stay in the coach, even when my crazy schedule put me on a flight for a week arriving back near
11PM. I arrived with our coach in a delivery spot, leveled, slides out, A/C on, lights on, and even music playing! Also included for those four weeks - breakfast and lunch,
sodas/tea/water, and all hookups in the bays. The techs even offered to hook things up for us.
Everything was fixed and is working great. During repair, someone scraped the side of my coach and tore a decal.
They were happy to replace the entire decal. I later noticed they hit the mirror too, but only a slight scuff. I
provided, in writing, two complaints against the dash A/C. Only one of the complaints was fixed requiring a last-
minute Saturday repair by a tech who came out to our delivery site to do the work on his day off. During repair, the tech noticed my serpentine belt was shredded...I never noticed it...so that was fixed just in time. They called the week I was out of town and said my fiberglass roof seal was cracking and needed to be resealed. Reduced rate repair performed at $80/hr.
Overall, they treated me like a King. I couldn't ask for more. However, they are very pricey ($120/hr), and for
that price I have to expect perfection, which I didn't receive. Repair bill was near $6000, some of which covered by warranty. Warranty company challenged some of the number of hours and they adjusted. I challenged some as well and they adjusted there, too. You need to be savvy to make sure you are charged a fair amount.
My disappointment was with their detail department. I paid nearly $700 for a wash/wax (it started cheaper, then they said they needed more time due to 'oxidation'). When I went to my coach with the slides out, they didn't bother to wash OR wax the slides. They also didn't bother to wash the slide awnings. There was wax over spray in many places. I took it back over there on a Saturday and they touched up the areas where I specifically had to say 'redo this', and 'redo that.' No eye for detail in the detail department, I suggest avoiding it. NOTE: The detail
department is not Lazy Days, it's another company.