La Mesa RV Center

Regular Service, change oil, etc. Check issue regarding battery and not starting, check issue with leveling system. This place is the worst anyone could ever imagine. Not only do they not fix the problems you ask them too, but they also create more to boot. They have said they fixed the battery issue that would not allow the engine to start several times now. Not fixed!! The leveling system has had issues since they installed it, working for now!! They tried to charge us for this item even though it was under warranty which they fixed on the invoice. Just when we thought we were home free, we notice what at first was water on the top center of both windshields. Then we looked a little closer and saw that both the left and right windshields had cracks in them. So we immediately drive back to La Mesa RV and show them the damage. At first they tried to claim a pebble must have done it while we were on the freeway. Well, there was no pebble that hit it and there would have had to be several pebbles to crack the windshield in 4 places. They then told us they would pay our deductible and fix it if we submitted a claim to our own insurance company. We told them HELL NO, you guys broke it and are going to fix it and we will see you in court. We recently went to a place called RV Specialist for a satellite dish installation. It turned out they had full service repair and maintenance facility, so we had them look at the battery issue which occurred again when we got there and give us an estimate on the 2 front windshield replacements. They found the battery problem was due to a slightly loose battery cable that wasn't making full contact with the battery. He gave me the part to show me. Regarding the windows, he said that he has seen cracks like that on a windshield from someone operating the leveling jacks with one of them not lifting which causes the frame to bend enough to crack the windshields. He said this before I told them they were working on the jacks when this happened. We will never go to La Mesa RV again and will definitely never buy another Motorhome from them again, EVER.

General maintenance and minor repair. The maintenance that was asked to be done was satisfactory, but some how in moving my coach around their shop they bent the retractable steps going into the coach. At first I did not notice as when they pulled up for me to take the RV I climbed in the drivers door. Once I left the shop I stopped at the gas station down the street to fill up and that is when I notice the steps did not come down. While pumping gas I got on my knees and looked at the steps to see them bent over and some blue paint scraped on them. I turned around and went back only to have La Mesa RV tell me that they were fine when I left, and that once I drove out it was not their responsibility. They said I could have done this damage in the 10 minutes I drove the RV to the gas station. (I have owned this RV for 5 years and have never hit or scraped anything! I know I did not hit something on the way to the gas station.) Bottom line is the tech said he did not do it and it worked fine when he had the coach. La Mesa stood behind there tech and I was out of luck. La Mesa did offer me a discount on the parts if I had them repair it. Yeah right! Like I want them touching my RV again. I took my RV to San Diego RV Center and they were able to pull the steps off and straighten the brackets and make it work again for 1/4th what La Mesa quoted me to fix what they damaged.

Basic check up including oil/filter change in RV and genset, minor engine adjustment, brake check Excellent - always have experienced excellent service from La Mesa RV

Simple replacement of front jacks took 4 weeks. I had an appointment for Tuesday. By Thursday they had not even looked at it. Friday they called an indicated I need new jacks in the front and I authorized the work to be done. 3 weeks later I was notified to pick up the coach. Work was not completed when I picked it up. From frustration I took the RV back.

Various minor warranty work on my brand new 37'. Every repair they tried they screwed up. I took the RV back to them 5 or 6 times over a six month period because that's where I bought it and they were close to my house. I finally figured out that nothing was getting fixed properly and in many cases, new problems were being introduced.