Warranty repair work for delmainating roof panel
We purchased our travel trailer from K&C in June of 2005. We took the trailer in for what we thought was a water leak but turned out to be a delaminating panel. Initially Pat (our service adviser) say it would take them about a week to get the repair done. Long story short Pat was absolutely horrible, he never returned phone calls and seemed very unsympathetic to wards our situation. On the rare occasion we actually got a hold of him he?d say he needed to look it up and get back to us. I guess that computer sitting in front of him didn?t work while he was on the phone. After a month of dealing with this we decided to contact Jayco directly and found out the warranty work had been authorized several weeks before but K&C refused to do the authorized work. Several more weeks went by K&C had excuse after excuse blaming everyone under the sun for the delay (except themselves). The last contact we had with them, K&C told us they ordered parts but they were on backorder and had no clue when to expect them. Jayco instructed us to pick up the trailer so we could use it throughout the summer, then when the parts were in K&C would call us so we could finished up the service. Thus we contacted K&C in late September to see where we stood on getting the repairs finished up. K&C had no record of any parts ever being ordered (even though they told us in July they did) in addition Pat had moved on and left no notes (guess he really didn?t know how to use the computer). We were essentially back at square one with them. In all K&C had our travel trailer for 2 months, in the 2 months they took off the A/C cover and put it back on. We?re done dealing with K&C, I would not buy a roll of toilet paper from this dealer. We have since switched the service request to Colorado RV Outlet in Golden, they are owned by the same corp. however the service department is much for efficient and customer friendly. As far as K&C goes I think a poor rating is way to generous, I would rate it horrible, terrible, avoid at all cost!