Purchased a new Cyclone 3100 and after our first trip we had a small number of minor warranty items to fix. We also wanted one modification
that we would pay for.
1. Rear awning lights blow fuse when turned on.
2. Counter top needs polished.
3. Antenna Crank needs to be shortened.
4. Sony stereo needs to be replaces.
5. Warped kitchen cabinet door needs replaced.
6. Flip sliding glass door. My Expense.
After having the unit for two weeks, the only thing done was the mod we paid for, sliding glass door. No warranty work. They claim to have
submitted the paperwork, but had not heard anything from Heartland. I had sent them the list prior to my arrival and had contacted Heartland to
give them heads up. There should not have been a 2 week delay.
When I picked up the trailer for our next trip, they said they would call when the warranty parts came in and they could get them installed. Three
weeks later, I received a call stating that everything came in and I could drop it off. I informed them that the sliding glass door, which I paid to
have flipped, is now sticking and needs to be adjusted, in addition to some new-found issues.
7. Bedroom door needs to be adjusted to allow it to close.
8. Vacuum turns on but not off.
9. Rear entry door is difficult to open/close completely.
So...a week goes by and I follow-up. They are working on all requested repairs and waiting for warranty authorization. WARRANTY
AUTHORIZATION ON WHAT???? They submitted warranty request on the shoddy workmanship that I paid for to have the sliding glass door fixed.
Two weeks go by and they have completed some, but not all. Three weeks go by, I give up and go to pick up the trailer. There was NOTHING
done except swapping out a stereo! None of the other work they claimed to have done had even been started.
They said they would call me when they hd an opening in their schedule to complete the work. By now, I have given up on Giant RV and just want
the sliding glass door fixed. I called and found the original service writer Billy is no longer working up front, but rather turning the wrenches in
the back. I now have to repeat the entire scenario to a new service writer. He explained that the only way to get work done is to drop off the
trailer with a list of items to work on. Wait approximately three weeks for them to get around to looking at your rig, then another 3-4 weeks for
the work to be completed. If you can't leave it for 6-8 weeks, then reschedule for when you can.
So, as I sit and type this letter, I am waiting for my sliding glass door to be fixed.
November 22, 2013
Nearly 4 months later and 3 items have been repaired/replaced properly. There are still 5 items outstanding.
Poor. The work that actually got done was not great. The antenna crank was cut off and a cheap looking replacement handle was used. The sliding
glass door that was flipped is sticky at the top and appears to not be sitting correctly. The counter top polish is actually pretty good. But, we were
standing there watching and had the guy redo it 3 times!