WORST COMPANY EVER. If we could give 0 stars we absolutely would. We purchased 1 travel trailer and a fifth wheel in 2023. The problems started before we ever used them. These were brand new! In fact the list of repairs needed at the walk through was the first red flag. Had we not already paid, we would have cancelled the transaction at that point. Holes in the sofas, dirty interiors, leaking slides, connections set up incorrectly, dryer wiring catching on fire, leaks in the water hook ups from day one. Faulty hot water heater. Nothing was sealed and we had to put caulking around the whole fifth wheel so bugs could not come in. We started using them in March and it has been one thing after another. We have made so many calls to get repairs done and we never are able to get a reliable person to come do the repairs. We are living in the 5th Wheel while we build and we didn't have the rear AC all summer. After calling and leaving messages with service and the warranty department we ended up having to drive over to even talk to someone. They sent a repair man (John) who came and took everything apart in JULY. He ended up ordering parts. Supposedly the first part was incorrect from the manufacturer. Then shipping was delayed. Then he went on vacation. Now he just doesn't answer the calls. Here we are in October and still no AC. If we get a call back from Recreation World (it's extremely rare) it's a miracle. They promised to have someone else to come out and fix the problem. Still nothing. Giant Recreation World does not value their customers. Once you leave the lot do not expect any customer with your warranty. Absolutely none. We work in Sales and we would not treat our customers with complete disregard. If you are considering purchasing with them.....run as fast as you can! Find a company that values their customers. A company that stands behind a product that they sell. Don't expect any help from management either. It's a waste of time. The lifetime warranty is a joke. It doesn't exist.
J Brun
Posted: 2023-10-14 14:16:20
WORST COMPANY EVER. If we could give 0 stars we absolutely would. We purchased 1 travel trailer and a fifth wheel in 2023. The problems started before we ever used them. These were brand new! In fact the list of repairs needed at the walk through was the first red flag. Had we not already paid, we would have cancelled the transaction at that point. Holes in the sofas, dirty interiors, leaking slides, connections set up incorrectly, dryer wiring catching on fire, leaks in the water hook ups from day one. Faulty hot water heater. Nothing was sealed and we had to put caulking around the whole fifth wheel so bugs could not come in. We started using them in March and it has been one thing after another. We have made so many calls to get repairs done and we never are able to get a reliable person to come do the repairs. We are living in the 5th Wheel while we build and we didn't have the rear AC all summer. After calling and leaving messages with service and the warranty department we ended up having to drive over to even talk to someone. They sent a repair man (John) who came and took everything apart in JULY. He ended up ordering parts. Supposedly the first part was incorrect from the manufacturer. Then shipping was delayed. Then he went on vacation. Now he just doesn't answer the calls. Here we are in October and still no AC. If we get a call back from Recreation World (it's extremely rare) it's a miracle. They promised to have someone else to come out and fix the problem. Still nothing. Giant Recreation World does not value their customers. Once you leave the lot do not expect any customer with your warranty. Absolutely none. We work in Sales and we would not treat our customers with complete disregard. If you are considering purchasing with them.....run as fast as you can! Find a company that values their customers. A company that stands behind a product that they sell. Don't expect any help from management either. It's a waste of time. The lifetime warranty is a joke. It doesn't exist.
Class A - Diesel Toad
Posted: 2013-12-09 00:00:00
Base plate, wiring, axillary braking, 12v charging from coach. Rich did a very CLEAN install on my toad. Had just bought a new vehicle and brought it to GRW to have installed. Nice Job, Thank You !!
Class B
Posted: 2011-11-30 00:00:00
Gray tank was leaking and needed to be replaced. While it was in, I provided a long list of other, minor work to be done. Giant Recreation kept my RV for almost two weeks and didn't complete my list - maybe did about a day's work on it. They repaired the gray tank, instead of replacing it, without telling me. In fact, there was no proactive communication from the service department - I had to keep calling them for updates. They treated me as if I were a weekend camper and not a full-timer paying for a motel while they were diddling around.