Doggett Freightliner

Replace no. 3 injector. Injectors were only 3 months old so all work was done under warranty at no cost to us. Excellent. Both the service manager and the tech were friendly and helpful. Although this Freightliner shop has had bad reviews in the past, this a new facility (7 weeks as of this date) with separate motorhome and bus service shop and 4 hookups. I can unconditionally recommend this shop for any work.

Preventive Maintenance: Complete Level 3 service, pressure flush radiator and change coolant, replace brake light module, repair turn signal switch, check air compressor noise The work requested was completed in a reasonable amount of time and corrected all reported problems. The downside to this repair site is the customer waiting area. It is the filthiest that I have been in during my travels about the United States. Besides being dark and dinghy, it does not appear to have been cleaned is a long time as evidenced by the cobwebs in what once was a shop-view window. In addition, the billing department needs attention. I observed customers who waited for hours after their work was completed but had to wait until their work order ?reached the top of the pile?. For these reasons I am rating the service quality ?Poor?. I will not return to this dealer and strongly suggest that other Freightliner owners seek out another site.

Lost engine power, coach would top out at 45mph. Dropped it off at 3pm on Wed Dec 31, 09. I got a call at 3pm on Friday the 2nd, saying the problem was a turbo sense switch. They fixed the problem and the coach was ready on Monday. When I picked the coach up, and checked to see what they had screwed up, and sure enough they had taken off without unplugging the shore power and ripped the end off the cord. They had haphazardly installed a cheap plastic replacement. I went in to have them sign something stating that if I had electrical problems they would take care of it. The technician behind the counter tells me, and I quote "It's your damn fault for plugging it in!" That was the wrong thing to tell me, but I wont get into the cussing I gave him and everybody else that tried to defend him. Finally the manager came up and signed a statement saying they would take care of it. Fixed my problem in a somewhat timely fashion, but I am not full time and didn't need the coach while they were working on it. If I was full time, I would have been very upset at the time frame. Customer service and friendliness is non existent!! Would NEVER take anything else there!!!!!!!!!

Hydraulic Fan Motor leaking oil They don't take appointments and trucks get priority over RV's. Took them 14 hours to bring coach into shop to do a 12 minute evaluation. I had already told them what the problem was but wouldn't order parts until they LOOKED at it for themselves. This problem was originally reported to Valley Freightliner (VFI) in Mt. Vernon WA who tried to claim that I didn't have a LEAK. (See my posting about them on 9/6/06 & 9/8/06). Freightliner of San Antonio found the problem (confirming what I had told them) and two days later replaced the leaking fan motor. However they didn't bring me into the shop until the night shift came on duty and finished working just before dinner break. Mechanic took another two hours to finish the paperwork. This facility claims to have 3 sites with full hookups, except they are on the WRONG side and the sewer is plugged. No living in your RV over the weekend and if you don't keep reminding the service department that you are there (three or more times a day) they FORGET about you. Repair has held and no more leaks. What started with VFI in Washington State in September is over FINALLY. Have never gotten any satisfaction from VFI and they don't answer my correspondence..so it's time that I take this to the next level.

Preventive maintenance, oil change and transmission oil change, and a lot of check this and check that (ride height, lug nut torque, radiator cap pressure) It seems they only want to work on motorhomes during the midnight shift, pushing us full-timers out to wait in the car while the RV sits in a bay with nobody working on it. When the midnight tech went home (this somehow took more than just one 8-hour shift when it should have taken 3 hours tops), nobody touched it until the next night and we were not allowed access. HE STILL DIDN'T FINISH IT THE NEXT NIGHT!!! We lived in the tow car for two days and three nights while the motorhome sat in a bay with NOBODY working on it. Next came the bill - $2200 for a PM plus a few little things to check, none of which were replaced or even adjusted. Outrageous, then when I got it home the levelers wouldn't work because they had taken the power cable loose from the battery and put it on a negative post! Then I found that the dash air wouldn't cool because it was low on freon. The unit was six months old at the time and the dash air worked perfectly until Freightliner worked on the rig and when I put in two cans of R134a, it has stayed full for the next seven years so did they intentionally bleed off some freon? Nobody with a motorhome should ever go here!