Frank’s RV Repair

(919) 359-8456

http://www.rvrepairnorthcarolina.com/

5244 US 70 Business West
Clayton, NC 27520

Mon.-Fri. 8:30 AM-5:00 PM
Sat. 9:00 AM-1:00 PM

[Frank’s RV Repair] – RV Repair

Frank’s RV Repair is an RV Repair and Service center providing recreational vehicle support to the Clayton NC area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Diesel

Posted: 2013-11-07 00:00:00

Slideout would not retract and we were leaving for Florida for the winter. Coachnet contacted Frank's RV and within an hour, Frank showed up and found the problem. Parts were needed, which he ordered that day, and within two days the coach was repaired and we were in a position to leave on our trip. He contacted my extended warranty provider and worked out the financial arrangement to pay the bill with them. I was very happy that Coachnet contacted Frank's RV because he has worked on each of my motorhomes during the past 13-14 years and has done excellent work for me on each occasion. My problem was properly diagnosed and repaired in a timely manner. When my coach was taken into the bay, I mentioned that I had scraped a limb on the highway on something on my roof. Frank went on the roof and found that there was no damage, but mentioned that I had a couple of racked caulking seals which he immediately had his technician go up and repair while they were working on my slideout. Great service as usual!

Class A - Gasoline

Posted: 2013-08-08 00:00:00

Jack system problem - ceiling repairs - slide mechanism repairs On June 24, 2013 I took my Itasca Suncruiser 38T to Frank?s RV Repair in Clayton, NC. After a 3500 mile trip to Texas and back, the squawk list I gave him stated that I had 3 ceiling panels sagging, a jack system operating erratically, my bedroom slide lock was inoperative, and the vinyl ceiling in one slide needed replacement. The first mistake I made was telling the truth when he asked ?when are you going out next?? I said I had no plans to go out soon and that as soon as he was done with my repairs I was going to put the coach on the market. That immediately put me at the rear of the line behind every other repair call for the next 7 weeks and because I was soon to no longer be a customer. The total bill was for 18 hours of labor meaning that my coach was out of service for 7 weeks for less that a weeks worth of labor. Yes, there was some time for ordering and receiving parts and supplies, but with a little organization and planning this should have been a couple of weeks at most. We lost a week and a half at the end when Frank realized that he had not addressed the slide lock problem and found out he had to order a new motor. As a side note, during the 7 weeks at his facility another ceiling panel sagged requiring replacement. After a couple of weeks I stopped by to see how the work was going only to find that as a result of Frank?s being out on service calls leading to no supervision of his apprentice helper, the trim molding that was installed was white instead of light oak like all the rest of the wood in the coach. Since the white trim looked horrible Frank had that trim replaced with oak trim molding and did not charge me for the additional labor. But, having to redo this work led to additional delay. On August 7th Frank called and said the coach was ready to pick up. I asked when on the 8th I could pick it up and he said he had a service call in the morning but would be back at the shop no later than 4PM. I asked him to call me if he got delayed. I got to the shop at about 3PM to review the work before Frank got back. When 4 o?clock went by I called him and he did not answer his cell. The helper showed me the bill which was $2,118.50 for the ceiling repairs. Earlier in the year Frank had repaired one other ceiling panel for $450. Four panels should have cost $1,800. When I questioned the helper he tried again to get Frank on the phone with no luck. By then I was very displeased so I paid the bill in full and left. About 5 miles down the road Frank called screaming at me about why I told his people I was unhappy. Now the worst part ? if you recall above I stated that Frank called and said the coach was ready for pickup. When I got the coach home I noticed that the Jack Activation Touch Panel was not secured in place ? all four mounting screws were loose. About 3 weeks later when I opened the forward slide I noticed a plastic panel on top of the storage bay. That panel was the cover for the electronics system panel for the slide and jack system. I?m just lucky that panel did not fall off the top of that storage bay to the road below and that I had not traveled in bad weather. Without it that system panel was subject to water and dirt getting into the electronics. The coach certainly ?WAS NOT READY FOR PICKUP?. I recommend that you find another Mobile RV Repair Service.

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