Jack system problem - ceiling repairs - slide mechanism repairs
On June 24, 2013 I took my Itasca Suncruiser 38T to Frank?s RV Repair in Clayton, NC. After a 3500 mile trip to Texas and back, the squawk list I
gave him stated that I had 3 ceiling panels sagging, a jack system operating erratically, my bedroom slide lock was inoperative, and the vinyl
ceiling in one slide needed replacement. The first mistake I made was telling the truth when he asked ?when are you going out next?? I said I had
no plans to go out soon and that as soon as he was done with my repairs I was going to put the coach on the market. That immediately put me at
the rear of the line behind every other repair call for the next 7 weeks and because I was soon to no longer be a customer.
The total bill was for 18 hours of labor meaning that my coach was out of service for 7 weeks for less that a weeks worth of labor. Yes, there was
some time for ordering and receiving parts and supplies, but with a little organization and planning this should have been a couple of weeks at
most. We lost a week and a half at the end when Frank realized that he had not addressed the slide lock problem and found out he had to order a
new motor. As a side note, during the 7 weeks at his facility another ceiling panel sagged requiring replacement. After a couple of weeks I
stopped by to see how the work was going only to find that as a result of Frank?s being out on service calls leading to no supervision of his
apprentice helper, the trim molding that was installed was white instead of light oak like all the rest of the wood in the coach. Since the white trim
looked horrible Frank had that trim replaced with oak trim molding and did not charge me for the additional labor. But, having to redo this work
led to additional delay.
On August 7th Frank called and said the coach was ready to pick up. I asked when on the 8th I could pick it up and he said he had a service call in
the morning but would be back at the shop no later than 4PM. I asked him to call me if he got delayed. I got to the shop at about 3PM to review
the work before Frank got back. When 4 o?clock went by I called him and he did not answer his cell. The helper showed me the bill which was
$2,118.50 for the ceiling repairs. Earlier in the year Frank had repaired one other ceiling panel for $450. Four panels should have cost $1,800.
When I questioned the helper he tried again to get Frank on the phone with no luck. By then I was very displeased so I paid the bill in full and left.
About 5 miles down the road Frank called screaming at me about why I told his people I was unhappy. Now the worst part ? if you recall above I
stated that Frank called and said the coach was ready for pickup. When I got the coach home I noticed that the Jack Activation Touch Panel was
not secured in place ? all four mounting screws were loose. About 3 weeks later when I opened the forward slide I noticed a plastic panel on top
of the storage bay. That panel was the cover for the electronics system panel for the slide and jack system. I?m just lucky that panel did not
fall off the top of that storage bay to the road below and that I had not traveled in bad weather. Without it that system panel was subject to water
and dirt getting into the electronics.
The coach certainly ?WAS NOT READY FOR PICKUP?. I recommend that you find another Mobile RV Repair Service.