Lets start with delivery. On the day we were to take delivery, the unit was not ready. Now if this were a short notice delivery, I might understand that, but there had been several weeks and we had in fact delayed delivery due to a staff shortage with an RV show they were participating in. As part of the options I wanted a satellite dish installed and specified that the KVH HD capable system with 2LNB be the one installed; that work was not finished and the install had not been checked out So, we spent most all day waiting to take delivery and transfer our personal effects to the new trailer. Once we transferred our personal effects, we hooked up to the trailer and did a safety check; guess what--no lights! Well, it turned out that the electrical cord had been pulled loose inside the skin of the trailer. So, two of the staff rewired and bypassed the connections to make it work. That should make things interesting since if there is ever a problem it is not now as manufactured. Does not say much for their pre-delivery checkout, since it seems there was not one done and I question whether any type of safety check at all was done.
Once we finally left the dealership, we went directly to a local campground close to our house to organize and put things away. This is when we discovered that the satellite dish that was installed did not work and we could not find the 2nd LNB feed, in addition the motor was having difficulty starting the slide out moving. Also, the electronics switch box was not wired correctly. In my mind, this was another strike against the dealer and an indication that they had not performed a pre-delivery checkout. So, we called back to the dealership and the very next weekend (it is a 2 hour trip one way from our house to that dealership) we brought the trailer back to have the things fixed. That was now February 3rd when we delivered the trailer back to have things fixed that were either not installed correctly or not properly checked.
Now granted when I dropped off the trailer to have the repairs done I told the dealers staff it was not critical to have it back right away and it was OK if it took more than a couple days (I had been told it would only take a couple hours). As I write this evaluation, it is now April 6th which makes it over 2 months and the situation continues to be unresolved. We are now at 2 1/2 months since we bought the unit and we have yet to be able to use the trailer we bought in January! Yesterday morning (April 5th), their service department told me (when I called, they have yet to call me since 15 March) that the trailer had been done since 21 March, but no one called to let us know that. It occurred strange to me so I questioned the work being done as the last time anyone from the dealership talked to anyone in our home was on 15 March and they called to ask where was the 2nd LNB feed to go. Now, on the 5th of April, the service department says it is done, but when I asked about the 2nd LNB, they inform me that that work has not been done since they have to determine who will pay for it; I told the service representative it was not going to be me, since I paid to have it professionally installed and it is not my responsibility to pay to fix an install that was not done properly by the dealer who sold the trailer. I was then told either the service department or my salesman would call back with what they will do and when it would be done. It has now been 24 hours and no return call.
The bottom line here is I bought a trailer from this dealer on January 25th; it is now April 6th and I have yet to be able to have any use of it due to poor install, shoddy workmanship, slipshod procedures, and an apparent overall lack of any check out procedures. I am now at a point of turning this over to the Better Business Bureau and my attorney if it is not resolved very soon.
I have owned various trailers over the years and this dealer is one I would never recommend anyone go to. Stay far far away from this dealer. The below ratings do not go low enough to rate this dealer; poor is giving them way too much credit.