Insurance repair/ flooring renovation/ leveling system.
Mr. Adams, quite frankly, your warranty is another reason I have chosen to seek out an alternative service provider. This time the work is not only
warrantied, but does not require me to travel back to the original provider. I am able to obtain repairs anywhere within the country. Given the long
distance travel purpose of an RV, this is a much more reasonable arrangement. I feel that asking us to undergo the inconvenience and expense of
another trip to Indiana for you to correct your mistakes is thoughtless and unreasoned.
In addition, as I have stated repeatedly, I am not comfortable with returning to your facility for any type of repair work. Given the numerous issues
with the production quality, as well as your own admission of inexperience with the product, I wish to have the work completed by a more
qualified vendor. Since our last communication, I have learned that the issues with the leveling system were caused by the removal and improper
re-installation of the component that transmits information regarding the position of the unit. This information serves to further my concerns
about the character of your services.
While I appreciate your willingness to rectify your mistakes, I do not wish to take that chance. The fact of the matter is that you yourself admitted
a lack of knowledge with this type of flooring. I do not wish to serve as the learning curve for your technicians at my expense and inconvenience. I
have sent you numerous photographs of the damages and sub par workmanship. My cost to redress your facility's deficiencies is @ $9,000. As an
unsatisfied customer, I am asking that you help with these costs. I am offering the opportunity to make this situation right before I begin the
process of seeking outside options. At the least, I have available to me the ability to file complaints with the Better Business Bureau, RV clubs and
organizations, and my insurance company; as well as to offer my personal testimony via numerous forums. I have yet to explore any available
legal options. These are all measures I am attempting to avoid. Please work with me to
resolve this matter as a course of good business practice and customer satisfaction.