Purchased 2013 Jayco Greyhawk FSS December 23, 2012. Used twice and identified issues. Dealership drop off 2/2/2013. Isses were as follows:
tankless water heater scalding and not filling, pump broken, A/C unit fan not running, carpet torn, oil stains on leather, missing parts outside,
grill hose not reach gas line, pot drawer opens, Fantastik vent broken not closing, DVD on lower bunk not going on, DVD on top not closing.
Dealer called us two weeks after drop off. Parts still on order however only just ordered. Bad communication, led to DVD installation under
warranty of a different size on bunk. We should have been told it was bigger and not consistent. They said too bad! We filed a BBB complaint. They
also said because I said "we don't need the unit right away" that gave them clearance to keep it up to 6 months for service. Parts were broken on
walk-through but they said "thought we fixed that." Contacted Jayco for assistance. They told them they could have overnighted parts but refused
to. When asked dealer for explanation, parts manager Brian said he didn't want to pay for it. Tried to say they did us a favor by giving us an
upgrade DVD...it's bigger than top bunk. Looks terrible. Pursuing legal action. Payments made on a unit while in shop a month. Delays and
excuses. Been camping 46 years. Second Jayco owned and never had these issues. Will never use this dealership, false advertising on site.
"reliable, expedite parts for quick return of unit".
Knew A/C broken, thought fixed. Tankless heater replaced, carpet repaired, gas hose told we switched it to a shorter one, as they wouldn't do
that. Fantastik vent fan Campco cover too low, broke arm and were told to not use motor only use manual arm. Told they did us a favor with
Campco cover not their fault the fan won't work. DVD player given doesn't match other one. Said they didn't ask permission, but now regret
installing a bigger one and can't switch it out. Service manager brought in and he was rude and made excuses. He claimed they gave us an
upgrade so what if it doesn't work. It doesn't pay to be nice and patient. Learned a valuable lesson in customer service. Scream and yell and tell
them you want your unit yesterday to get better service was his suggestion.