I contacted Cliff's to install a B&W Turnover ball system with a 5th Wheel Companion on our new GMC 3500 SRW, plus a new Prodigy brake controller, and wire the bed for the 5th Wheel. They had been recommended to us by Beaudry in Mesa as a good shop to do the work. They were reasonable in their cost and could do the work with a two day notice. We set up the install and all went well until the day we were to pick up the truck. Jim called and said that they were having trouble with a bracket under the bed and after I reminded him that this was a 3500 not a 2500 as he thought, he called back and said that they had found the correct bracket and it would be ready on time. When we arrived the truck was ready, but there was no B&W paperwork. Jim said that they would send it to me when they found it (it arrived a week later). When I got home (50 miles) and had a chance to really inspect the installation, I found that the Companion was loose in the bed of the truck. B&W answered my email immediately and gave me all of the installation instructions and torque values of the system. I found that the hitch pin was not only installed improperly, it was torqued incorrectly too. I also found that of the 18 (3/4") nuts/bolts in the under bed system, two were finger tight and about to come off, 15 were not to correct torque (some way off), only one was at correct torque. Had I not re-checked the system after finding the Companion problem, I would hate to see what might have happened when we attempted to pull our new 5er. Now I'm wondering if the brake controller and wiring are correct! We will be picking up the new 5th Wheel next week, so will do a VERY good check of those systems too.