911 Pulaski Hwy
Joppa, MD 21085
|Sat.||8:30 AM-5:00 PM|
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Chesaco RV is an RV Repair and Service center providing recreational vehicle support to the Joppa, MD area.
RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.
Class A - Diesel
Posted: 2012-09-20 00:00:00
Some warranty repairs on interior trim, chassis electrical, preventative maintenance. Top Notch. The service I was provided was more than consistent with the caliber of coach I had purchased. It is comical to read the reviews of "customers" who travel a thousand miles to save a few bucks, then want to attack their local dealer to whom they have shown no allegiance. Take your Brand X back to Ohio to get it fixed, then all the money you "saved" goes out the window, it is common knowledge to support your local dealer, as they'll support you in return.
Posted: 2012-06-26 00:00:00
Maryland Safety Inspection. Our experience with Chesaco RV was an unpleasant, disagreeable and unnecessary experience. The service rep staff is rude, insincere and disingenuous. As a customer I don?t expect any special treatment but I do expect to get respect for my time, to be given all the information necessary so I can make informed decisions about my RV repair and be able to pick-up my RV without having to beg for assistance from the service reps. Service manager is never available. Service reps do not call back after repeatedly leaving messages. Once the service representative has your RV their attitude towards the customer is mediocre and indifferent. They don?t treat the customer with respect and when the customer calls about their RV - the service reps act like the customer is intruding on their day. Not one time did any manager ask if there was anything they could do to help us with the issues we were having with the service rep. Chesaco neglects your RV ? puts it in a storage lot down the street. This lot is unlocked and not monitored during the day. If you want the defective part that was replaced they will put it in your RV ? doesn?t matter what it is, how large it is or how dirty the parts are. The service rep will tell you a name brand replacement part will be installed but a cheaper off-brand product are what they install. When questioned the service rep becomes defensive and refuses to correct the error. Our future RV service and purchase WILL NOT be at Chesaco RV.
Class A - Gasoline
Posted: 2012-01-12 00:00:00
Repair mirror, slide outs, refrigerator leaks Promises! Promises! This is the third trip to service on a RV with less then 2,000 miles on it. Not only is there a problem with the service departments work but they keep your RV for month on end. Oh the best part they LOST OUR KEYS! YES lost all the keys to the RV and now it is five days later an no call from anyone about the keys or how they are going to resolve the problem. This is the third RV we have purchased and the last ever from Chesaco!!!!
Posted: 2011-08-24 00:00:00
On 8-24-11 I dropped off my 2011 Keystone Fuzion at Chesaco RV in Joppa Md for a recall and warranty work. They are the closest dealer to me. After nearly 4 weeks I did not hear anything so I called them. No one is able to answer the status and would have someone call me back. That never happened. Over the course of the next couple weeks I make two phone calls to the Service manager who was not available and did not return my calls. I then called twice for the General Manager who was not available and he did not return my calls. I then called and asked for a call from the owner which the secretary refuses to do and puts me through to the ?new? service manager. I explain I need my RV by 10-10-11 for a planned trip he tells me it will be done. When I went to pick it up on 10-10 of course it is not completed. Only three of about eight items were taken care of and they tell me they are waiting for parts and want me to bring it back. I explain that that is not going to happen. So after six weeks I get my RV back in about the same state that I dropped it off only now I have a dead battery because they left the lights on and battery cut off switch on while it was sitting there. Not one time did anyone ask if there was anything they could do in spite of all the problems. I was upset most that they would not contact the owner to call me and managers who simply would not return phone calls. On the work order I have has a promise date of 09-07-11. After being denied the use of my RV for six weeks I ended up with zero satisfaction and nearly nothing fixed.