We attempted to have a few warranty issues addressed at Lazy Days in Seffner, Florida during our travels but were unable to get an appointment for over three weeks. James Bush from the Tiffin Dealer Support Group suggested that we attempt to have our issues rectified at Carpenter's Campers in Pensacola since we were heading in that direction.
I spoke to Jim Cook when I called to make an appointment. He indicated that Carpenter's would fit us in for service that day or the next if we could make it to Pensacola prior to closing. Dave, in the service department, was awaiting our arrival. Since it was too late to begin any work we were assigned a site with hook-ups for the night and asked if there was anything further the staff could do for us.
A technician was at our door at 8am the next day to complete our pick list. We were at Carpenter's for two and a half days because of persistent and inaccessible water leaks in several factory fittings. Each item of concern on our pick list was addressed in order and repaired to our satisfaction. They took the time to listen to our concerns and had to satisfy themselves that there were no further leaks prior to replacing the panels on our motorhome.
This level of service bodes well for Carpenter's Campers in Pensacola, Florida
The hospitality and professionalism exhibited by everyone at Carpenter's Campers was definitely appreciated. In a climate where every RV dealership has seen their business decline, we left Carpenter's with a very positive feeling.