The details of what work to be done on our slide-out with bulges on the exterior (and not from any leaks..) still has not been established due to the lack of good, responsible employees in their service management department. Pictures that have been taken to be sent to Fleetwood for evaluation, has been lost once, and just not sent the second time, even though they assured me the pictures had been sent, and they were waiting for Fleetwood's reply. I called Fleetwood directly, and they have no pictures of my camper's slide-out! I was forced to contact Fleetwood myself, because Charlie at Campers Barn apparently couldn't contact anyone. Nor could he find his way to his phone to call us to let us know what we should do, even after numerous phone messages left to his voice mailbox, and written messages given to fellow workers to relate to Charlie to please call us back, and I might add, we left 4 telephone numbers (cells, home, work,etc...) so Charlie would be sure to call us! Funny, that the number they gave me only had a recorded voice. They told me this was not who they usually deal with, and that I could not speak to the technical people that they do! They also made a wise comment that I would be lucky to hear from Fleetwood in three days! Then John Mathers added that it was a joke! One I did not find to be funny! The number I had to look up on the internet, provided me with a real human!!!! This process has been ongoing since the summer of 05, and it is now Feb of 06!!! Living in NY limits when we can camp in warm weather, and since we began the process a camping season ago, we thought by now, this should have at least been addressed! Sadly, this reflects on how we feel about Campers Barn in general. It's up to owners and mangers to set the stage for the type of reputation they want their business to have... They should also think twice about explaining their service department! They can't handle what they have now !!!!