Inspect roof, state inspection, air conditioner cleaning on 2008 Airstream Safari - purchased new from Camper Clinic II Buda TX.
Roof inspected with suggestions to replace caulk within the year. State inspection performed. A/C checked and cleaned. The work performed was less than fair, but the service received settles any probability that I will ever return.
A/C had a cracked condensate drain hose and inspector claims a replacement drain hose was not available. Really? A vinyl condensate drain tube was not available?
I made an appointment for service 2 weeks in advance, dropped unit off at 8:30 a.m., and requested a courtesy call when service was complete. I asked the service clerk - Leia (sp?)for an estimated completion time and she replied "after lunch", which on the face of it is extremely vague and lacks tact.
The day went by and I left a message with Leia at 3:00 for an update. I received no return call and drove back at 5:00 as all the employees were leaving. I asked Leia for the status and received no apology for the missed notification. Instead, she complained that "Clay" didn't tell her it was ready.
Leia said that my unit was outside when I asked for the location to pick it up (I would hope it was outside). So, I walked the perimeter of the property and located my unit stored in the rear of the facility in a maze of trailers. The unit was parked so close to the the other trailers that it was impossible to pull the unit from the lot. I walked back to the front desk and asked if they could move the unit to a location where I could hook it up without damaging my truck, my unit, or anybody else' unit in the proximity, and I waited 15 minutes while somebody located an associate that could operate the forklift and wedge my unit out of the maze.
I gave no visible or verbal impressions that I was highly disappointed. Besides, confrontations, complaints and bad attitudes never get you anywhere. The end result is simple - I won't go back and will abide by the local RV'ers advice in Rockport - "never go there again".