The intention of this review is to share the HEDIOUS experience I had with the service department at BIll Plemmon's RV dealer in Raleigh, NC this week.
After attending the RV show at the NC Fairgrounds last fall we purchased a new Forest River Cherokee Travel Trailer. The dealer was from Chocowinity, NC and recommended we call Plemmons for future services to avoid the 2+ hour distance traveling for service. The magnetic brakes on the trailer were not working properly and needed to be adjusted to keep the 33' RV from "bucking' when braking. I called Bill Plemmons service department who quickly informed me that they ONLY service their own customers. They recommended I call the Plemmons RV in Rural Hall (2+ hours away in the opposite side of the state). I called Plemmons RV service in Rural Hall who arrogantly also informed me they take care of their own customers first and that the soonest they could fit us in was May 24th, since we did not buy the RV from them. Disgusted, I called Forest River Corporate Warranty Division who was surprised and disappointed how Bill Plemmons Service Division failed to address the matter saying that they will make a special note on their end regarding the lack of customer service and the unprofessional manner in Bill Plemmons failed to address a vehicle with a sophisticated/expensive warranty in place.
Forest River Warranty Division (very nice and extremely helpful) suggested I call Bill Pemmons Service Department back and ask them if they could recommend another local service provider. I offered to pay out of pocket because Forest River would reimburse me with no problem. Not surprisingly, the service department never called back (which appears to be a common complaints by others online).
Yesterday, I called Hawley Campers World in Raleigh (they sell and service Forest River RV's ) and they are looking at the RV on this coming Friday, and they were very courteous. I will update this review after Friday:)
I strongly suggest everyone read all the negative reviews online on them and Bill Plemmons RV at all cost...unless you wish to waste your time and energy and $. These people give RV dealers a bad name..