Big Country RV

(800) 537-7841

http://www.bigcrv.com/

63500 N. Highway 97
Bend, OR 97701

Mon.-Fri. 8:00 AM-6:00 PM
Sat. 9:00 AM-5:00 PM

Big Country RV is an RV Repair and Service center providing recreational vehicle support to the Bend, OR area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class C

Posted: 2006-06-01 00:00:00

I purchased a new Winnebago Outlook in May. During the walk-through at delivery there were many problems, non-functioning or broken parts and incomplete assembly. The service tech doing the walk-through with me didn't know much about my unit and it was clear that no one really cared anyway. When I came back a week later the corrections were either done incorrectly or not done at all. Three months later I am still trying to get 2 non-functioning items working but all I get is the runaround. Very poor. Take it somewhere else or do it yourself if you want it done right.

5th Wheel Trailer

Posted: 2006-02-27 00:00:00

Several small to moderate warranty issues I arranged in advance to have some warranty work done on my 5th wheel. I explained that I could leave the rig as long as they thought they needed it, but said it had to be completed before 3/1/06 because I had a commitment to the Oregon State Parks system as a host and couldn't bring my rig in during that time. They told me to bring it in on 2/27 and that it would be done by the end of the day on 2/28, "no problem." I took it in bright and early on the 27th and reminded them of my time constraints. They again told me there would be no problem. I called the next day at 11:30 to see how things were going. They told me they hadn't done anything except swap out my propane regulator because I had voided my entire warranty by making some modifications to my rig. I asked them to go through each requested repair and to tell me how I had voided my warranty. They couldn't. They finally agreed that I had not voided my warranty but, by then, there wasn't enough time to do all the repairs. They asked what I needed done the most. I told them. They said they'd have those things done by the end of the day. Of course, nothing was done. This left me in big trouble because I didn't have a way to have the repairs done before my warranty was up. I filed a complaint with the Better Business Bureau (BBB). They responded with a poorly adapted form letter in which they used my first name as my last (they couldn't even get my name right). They also lied in their response to the BBB. I filed a rebuttal and the BBB sent it to them. This time they didn't respond to me or the BBB. They just don't seem to care and I truly believe they treated me this way on purpose. Their goal was to make me angry so that I would take my warranty work elsewhere. The problem was that I couldn't and they knew this when I first contacted them.

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