ALLEGIANCE RV INC

We had some scheduled service completed. They were very knowledgeable and friendly. Parking was easy. Highly recommended for a quick repair on the road. Staying with Harvest Host allowed a good overnight stay.

Hydro Hot was blowing cold air in zone 1. Diesel engine service The coach had a hydro hot problem since last May. I took it to the selling dealer and they were unable to solve and fix the problem. After several hours work, the system has been repaired and serviced and is ready to go. The entire system was flushed, the plugged heat exchangers unplugged and system was tested as working properly. The engine service was efficiently done in a timely manner. They got this done while we were awaiting boiler anti-freeze for the Hydro Hot.

Had driver side damage fixed. Custom TV cabinet, new carpet and engine maintenance. I can't say enough about the workmanship and attitude of everyone I had contact with. The body work was outstanding. They matched my custom paint job perfectly. Charley the carpenter took my ides for a TV lift cabinet and more than improved on what I thought it should look like. He also modified the overhead cabinets above the driver after the old TV was removed. To make it even more convenient they have their own campground. They will come out in the morning to pick up your unit, and return it to you in the afternoon. If there was a rating above excellent I would certainly give it!!!

Picked up RV to take for scratch repair from previous service on 5/24/2013.....told them coach need for trip to Key West 6/10/2013. Called them on 4th, delivered coach on 6/5/2013. Body work was completed and a very good repair done. Happy with results.

Had livingroom/kitchen slide out come out driving down main highway. This after service said ok 4/19/2013. They looked at slide and determined hydraulic tank was empty and air in system. Because of prior service 4/19/2013 tank was not filled. Filled and bled tank, slide working right now. Also an 8 inch long gouge appeared on right side of coach while there. They promised to fix it. Four hour delay of trip for Memorial weekend. Fixed issue that should not have occurred because of negligence of service technician.

Took coach to service center 4/4/2013. Refrigerator stopped working Easter weekend. Livingroom kitchen slide not opening or closing properly (very slow and jumpy)...Also leveling jacks noisy and wouldn't retract good. Refrigerator needed new temperature sensor box installed...not changed when coach was brought home. They said livingroom kitchen slide was working right. Also jack issue, no parts available so couldn't work on them, system obsolete! They sent a technician out for refrigerator temperature box 9 days later to replace part.

Change air filter on engine and change differential fluid in rear end. Ordered additional awning over window. Not our first service done at Alliance and surely won't be our last. All work complete on time and service advisor Robbie kept us up to date on work. Awning installed and all work done as expected. Upon completion of work and paying bill they asked us to stop in and say hello if we were passing by. Two follow up phone calls to make sure we were satisfied with work. I never heard that from Lazy Days where we bought the coach.

ABS light was staying on...trouble shot and found both front wheel sensors bad. replaced both sensors and road test completed. Switch for AquaHot water heater on electric side was inoperable, no light on. Replaced switch and checked operation. Shop was very, very busy when I took RV in for work. I informed the service writer, MIKE, that I needed the RV back before 16th of March which was accomplished. ABS sensors were covered under my Good Sam warranty which was handled in house. As a first time customer, I was pleased with the service and great attitude of employee's and will indeed go back for any service and warranty issues needed! Thanks Mike!

Repaired and replaced passenger front wheel oil hub that they had previously repaired by Alliance in March of 2010. Hub still leaked after repair. I called and stated I would be back down in this area again and would like them to stand behind their work. They replaced both hubs and inner seals. I was charged only for parts and they absorbed the 6 hrs of labor. They also donated 15 gallons of diesel after running out on the test drive. Totally my error! This is a stand-up and go to company in my estimation. I will continue to sing their praises.

Replace gray and black dump valves. Repair of leaks in HWH leveling system. Install refill parts in Haldex air dryer When reconnecting the faucet in the utility bay the tech forgot to tighten one of the water supply lines. Problem was not discovered until we were back at our campground. Alliance sent a tech to our campground to fix the mistake. Repairs of leveling system took a lot of time to diagnose and we actually had to telephone techs at Foretravel to help them out. Value for money spent on this repair was not commensurate with the cost. The tech assigned to the Haldex air brake dryer system broke a brass fitting and a bolt that necessitated our having to buy the entire drying system. This was one of those times where you don't know if it was his inexperience or was truly due to corrosion. I think Alliance is better than many repair centers, but no where near as good as Texas-based repair facilities that specialize in Foretravel coaches we have used in the past.

Purchased brand new Class C September 1 2010, sent list of warranty work that needed to be done September 3, 2010. Multiple phone calls emails and 3 trips down spent multiple days promised that the parts were there and when I got there no parts were there. 3 weeks shy of the year and have gone to corporate and facing the same bunch of lies from their technical person coach still not fixed electric is scary wired wrong and unable to dry camp always have to have it plugged in. Liars Do not buy or service at this dealership. Shoddy not complete warranty items still not done. Lied to continually by staff and owner. Wired wrong.

Repaired blown transfer switch. Checked rear A/C. Replaced wiring on plug for lights on tow vehicle. At first had a little trouble with communications but all worked out. Company stands behind their work. Very friendly and well trained staff. Manager is a man of his word. A rare thing in RV repair.

Installed new trailing arms on 2006 Neptune. Also installed ride enhancement kit by RVChassis.com. I was able to stand at the rear of the shop and watch the service tech work on my unit. He explained to me what he was doing as installed/removed parts. I spent the whole day watching him and 2 other techs working on other RV's. Those techs were impressive in their work ethics. No goofing off and they all cared about what they were doing. You could tell by their attention to details. I would not hesitate to use Alliance Coach again or recommend them to anyone. The upgrades they completed on my RV made a huge difference in the ride. Alliance has campsites which makes it nice. The service tech came to our site the next morning before we left and asked if we were satisfied with his job. You don't see that much anymore.

Adjusted locking mechanism of door that had become almost impossible to open. We also had AquaHot Service in November of 2009. Excellent, fast, and they knew what they were doing - no lost time! They were very responsive on phone and in person! Will definitely use again.

Full service (oil change, lube, filters); Allison transmission service (oil change, new filters); Change-out air-dryer filters; provide estimate on repair to exhaust system. Full service - oil change-O.K.; lube-O.K.; did not change out coolant filter which has always been part of this service; did not fill hydraulic oil reservoir (low almost one quart); air-dryer-assume O.K.; it took almost two-days to get an estimate on the repair of the exhaust system, and then it was just a hand-scribbled note with pricing on it (suitable, but hardly professional IMHO).

Slide sealing and exposed seal replacement on a 1997 Patriot Thunder Appears well done. This company opened about a month ago after the purchase of the old Monaco Service facility. They advertise all phases of RV repair including body. They also advertise consignment sales. Labor rate is $100 per hour.