Warranty work....bad board in fridge , loose waste pipes, knobs missing, bezels missing, seat adjustment handle missing, loose shower faucet install, heater duct missing in master bedroom, re-upholstering of dinette area, leak in roof
I recently purchased a 2007 Coachmen Mirada 310DS. I was leery of putting up a large sum of money sight unseen with RV Direct to order this M/H but I had read many good transactions with them. So I went ahead......
The order came in a week ahead of time and they worked around my schedule for pick up. The PDI went well, but I was surprised at how many factory screw ups and missing parts there were.
Enter Don Bowman, Service tech, that fixed everything that was in eye sight or ordering while I stood there the parts needed from Coachmen. Good Man. Tanks full (gas and propane) and a promise from Don that if there was anything else I found on the ride home or within the next few weeks call him. He also was going to call when my parts got in to the shop to schedule the warranty work.
Over the next few weeks I had the usual and some unusual things happen or malfunction. Called Service dept and left a message for Don. He called back at the end of the day (4:00PM) apologized for calling late, that he was prepping 4 other units and took my info down. He called me twice to give me status reports and I received two letters from the service dept as parts were arriving into there shop.
Scheduled an appt with the service dept, who stated they were very busy with winterizing but as a customer with a problem they would get me right in.......???? haven't heard that in many years.
Brought the Mirida back up to them and they asked when I had to have the m/h back as I told them I was leaving for SC and FL for Thanksgiving. They told me they would have it done by then, basically three weeks out.....They had it back to me in two weeks all repaired( I also ordered the trac vision R6 satellite Dome which they installed ) above satisfaction and they even pointed out a few repairs that they found hidden here and there...Great service.
In short it is very refreshing to be treated as a valued customer (even though this was an Internet transaction), to be greeted by name when I arrived, follow up calls, follow up letters, and the very professional Mr Don Bowman that really cares about the customer....period.
I am also in a service related industry and I manage 125 people, the care and respect that I was given and the follow up by this company, and by Don was over and above. I am in no way associated with this company but just wanted to publicly say thank you and they have earned my business. I bought an entry level m/h and you can guess when I want to move up, who the call will be to. Thanks Guys.