Action RV

Scheduled for fiberglass repair estimate, genny service, awning replacement and several other minor items. Have had ongoing concerns but have tried to make it work despite varying competence and high prices. Service manager was not ready to accept work on scheduled day. Poor scheduling and follow through. Had a major front generator slide and top cap paint job that was botched repeatedly. Carmen complained about having to take responsibility despite knowing almost nothing about paint or detailed body work.

Power Gear leveling jacks failed. If Power Gear had been more cooperative, this problem would have been resolved quickly. Power Gear supplied one new brake and four improved boots. The problem is they didn't ship for three days after Action ordered. Great company with good customer relations. As far as them charging to check and air your tires, that tech probably works on commission and we all know how long it can take to check and air your tires,,,whats he suppose to do? He could be working on my jacks and earning a commission of putting air in your tires for free. You probably paid to have your RV weighed,,,if you had it weighed.

Work on leveling jack sensor brakes inspection grey water valve air in tires Mechanic was capable, courteous. Same for office staff. Only problem, they charge 1/2 hour labor on each job even though the jobs were accomplished in 10-15 min. Even charge for air in tires ($52.50) I could easily have done that if they had just let me use the hose.

Our Class A gasoline coach ruptured a hydraulic line and we were stuck in a KOA camp near Conroe,TX. A man claiming to be the service manager and another came to our site on Friday, determined which line ruptured and came back on Monday to repair it. A heater hose instead of hydraulic hose was installed; it ruptured about 550 miles later, stranding us some 50 miles south of San Antonio. The repairman also did not top off the reservoir, a fact I discovered the next morning when I checked fluid levels preparatory to getting underway. The reservoir was nearly two quarts low. In addition to the $200.00 surcharge for coming to our campsite and repairing it there, we had $400.00 in additional towing. So the wrong hose was installed, and the reservoir was not topped off, and we were charged a $200.00 premium for mobile repair service, as well as incurring a $400.00 towing bill. Completely incompetent.

Body work, Onan Generator tune up, new Roadmaster hitch and shield installed, and other items. I am a full-timer and scheduled an appointment. Arrived as scheduled and they had parts needed to service and install that day. Body work was prepped and I was allowed to park overnight at the facility and have paint job done the next day. I am a repeat customer at this facility. They not only do great work on scheduled customers, but help drop-ins even though their shop appears to be fully-booked each day. Ms Erickson is a motor home owner as well as business owner and treats customers as she would like to be treated. I highly recommend her shop technicians and her body shop is state of the art. Great work.

Warranty work on body, Girard awning, slide, roof leak, furniture, cabinetry and electrical Was recommended by Monaco to handle many warranty issues on 06 Dynasty. Brought coach in for initial evaluation on requested parts needed. They ordered the parts and appointment date was set. Arrived as scheduled and all work was completed in 3 days. All work was complete in fact they found 2 more issues that were brought to Monaco's attention and resolved before I picked it up. Was leaving on 3 week trip immediately after and I received a call while on the road from the owner to see if everything was OK. They provided outstanding work and never seen customer satisfaction follow up. Highly recommended.

Had some body work done coach was in for 6 weeks, 05 Allegro Bus, had 5 things to be repaired under warranty and nothing of these 5 things were ever repaired. I mentioned by e-mail to this repair shop that it was not done and I received the worst e-mail I have ever seen. This owner is out in left field. I would not recommend this repair shop. Each time over a year, things that were repaired under warranty had to be taken back and repaired again.