At 8:30 this (Monday) morning, I called The RV Shack located in Livingston. I inquired about obtaining a state inspection for our three vehicles---our class 6 truck, 5th wheel trailer and Honda scooter. The woman on the phone said that they could inspect the truck and the trailer but they no longer inspected motorcycles. I said, fine. Should I make an appointment for the truck and trailer? She said, No, we do inspections between 8:30 & 11:00AM, then from 1 to 3:30PM. I said, I'll swing by this morning. She reminded me that they would not be able to take me after 11AM because it would not allow time for lunch. I said, I'll be there before 11. Just as we pulled into their lot we glanced at the clock on Sue's cell phone and were relieved that it was 10:51AM. Sue quickly went into the receptionist (who I spoke to earlier) and said we were here for the inspection. Sue was informed that we were too late and would have to come back after 1PM. Sue gently mentioned that it was several minutes before 11, and that we had called and did as instructed. At that point the woman stood up, went toward the garage & yelled, It's 11 o'clock and this woman wants an inspection on her truck and trailer. A voice comes back, "Tell her I'll do the truck but not the trailer". He then came out to the main store and said, I ran out of stickers for the trailer. Sue said, but my husband called this morning and your receptionist said to bring it in. Well, she didn't know we were out of stickers.
Sue came back to the truck, told me what had transpired. We both went back and asked if he would be willing to perform the inspection and just give us a sticker later, after he got some. He said, No. That would be illegal and I won't do it. But I already closed up and brought the trailer here based on the information I was given a couple of hours ago.
The proprietor told me in a huff, you can forgive me or not---that's up to you. Now, I'll inspect the truck if that's what you want.
Please understand, at no time did Sue raise her voice or speak without respect. I, too, maintained my cool---we are truly easy-going, laid-back people--- but it clearly was not going to go our way.
Given that I was in a pinch for time, I agreed to have him inspect the truck. As I was waiting, I asked the receptionist if there was another place I could go to have the 5er inspected. No, we are the only folks who do trailer inspections in Livingston---everyone else lost their licenses to do them.
When we got back to Rainbows End, I stopped in the office, related my story to the charming woman behind the desk. She gave me a list of establishments who perform state inspections. The first one I called, Kwik Kar, told me to bring 5'er on in. So I guess they weren't the only folks who do trailer inspections in Livingston after all.
I'm posting our experience because I am surprised. I'm surprised by the tone. I'm surprised by the position. I'm surprised that a business, which obviously depends on Escapees, would take such a too-bad-that's-how-it-is attitude.
Up until today, I have found nothing but friendly, helpful, courteous and welcoming people in Livingston. Doesn't matter if it's the auto parts store, the grocery store, bank, etc.---they've all been great.