Temecula Valley RV

Full inverter and related component upgrades, fridge repair, temporary flat screen install, misc. other items. Then a 'pop-up' front leveler controller replacement. As we were leaving TVRV, we found out that the controller chose that time to go out. Turned around, and limped back into TVRV - where amazingly the owner himself personally worked on the diagnostic, crawling down underneath the rig with his mechanic to see for himself what was up... As I say below - 'hand's on' involvement! I researched several months to find a new business to service our RV. Left the previous business after 4-5 years, due to two serious slips on service that were serious safety risks. TVRV came highly recommended from a few RV Board members I trust. So driving up from San Diego seemed worth the extra time and costs. The owner, Erik, has built a solid experience crew. Erik is a 'hand's on' owner, with a zest for all things RV's. He is not micro managing his crew, he is passionate about this business, and works with his crew. Erik and his wife, have instilled a Top Down attitude on excellence of service, pride in workmanship, and pride in their facility. One key think my wife noted, was the ongoing communication from both the Service Writer, and also when needed, the actual mechanic working on our rig. When in doubt of what we wanted, they'd call and clearly outline the options, and make sure we were involved in the decisions that pop up on major jobs. And on one safety related item being repaired, and LP line, Erik himself called me to review and strongly endorse his mechanics recommendation to do things a specific way. The craftsmanship and pride in 'doing it right', was very evident in the install of our inverter, and related sub components. The coach was kept clean inside, and they actually gave it a courtesy quick wash as they knew I was embarrassed about how it looked when I got it to them:)! I've found a new business to work with, they've earned my trust from just this first visit. They were fair on labor and fair on parts pricing. Give them a try, and hope you are as pleased as we were with TVRV - these are people who like RV's, and it shows.

Norcold fridge control board replaced. Driver side large slideout bushings replaced, front and rear. Tightened loose coolant hose clamp, refilled reservoir. Serviced generator. Excellent, kept me informed each step of all repairs. Provided old parts without my requesting. Service tech did excellent job on adapting slideout bushings so they could be installed without removing slide. Also saved me significant labor cost because he was innovative. I highly recommend this company. This is 2nd repair experience, first was every bit as good. Also have excellent overnight facilities and are very willing to work with customers.

Repaired failed slide motor, routine generator maintenance, repaired broken day/night blinds, exterior wash/wax All work completed - well done. The slide motor repair took a lot longer than expected - but this was due to the manufacturer shipping the wrong motor. My only complaint was a lack of communication....but this might have been the specific service adviser and not an overall problem with the company. Getting updated information about the status of our coach and how things were progressing was like pulling teeth. We got it because we were persistent - not because they were proactive in keeping us informed. This is a modern, state-of-the-art facility that does excellent work. Cheap? No. But I haven't found a good service center that is. The work was of the highest quality. We were very pleased overall and will continue to use them as our primary service provider.

Warranty work on 2006 Alfa SeeYa. Excellent - We were some what frustrated at the slowness of service although it was not always the fault of the Service Center. Owners are available and easy to talk with, and if necessary action is taken. All in all we would use them again.

Satellite installation, rewiring of surround sound (poorly done the first time by another local dealer), trim work repair, stopped up toilet, water leak. Fantastic job! We've had to take this coach in on several different occasions for various reasons. The repairs are always done promptly and professionally. They are extremely helpful and accommodating. We are trading in this coach and buying a motor home later this week and, although the dealer we are working with has their own service center, we will continue to bring our vehicle here to be serviced and repaired. Highly recommend.

60 month service Good work but extremely expensive. Charged for 10 1/2 hours labor at $100 per hour for one mechanic who spent about 7 hours. Take plenty of money with you to pad their pockets.

Body Repair to right rear side of bus. Work was excellent. Being that we are fulltimers they tried their best to get work done as soon as possible but still meeting our expectations. This is not the first time we've had work done by TV RV. We had problems with our main slide (galley was separating from cabinets)and we were not under warranty but they kept on Fleetwood until they took some responsiblity for the flaw. Fact is, we are returning from an extended trip to the east coast from which an accident has occurred and we will be returning to them for the repair. Excellent and outstanding, wouldn't use anyone else

Temecula Valley RV repaired several items under the Fleetwood factory warranty, including electrical and other hardware items. They did an excellent job of dealing with Fleetwood, A&E Awnings (Dometic) and Carefree and arranging for replacement of the defective items. They saved me a great deal of money by pressing the manufacturers to cooperate. The work was performed well and on time.