Lazydays RV of Tampa

Replaced windshield and did minor re-alignment of nose cap and minor paint repair. Windshield was done well. Body and paint work had to be re-done by the factory since it was so poorly done. They lied about the progress over and over. I finally had to stay by the coach to keep them working. Completed 11 days after it was supposed to be complete.

Refusal to honor 30 day warranty on used DP and then lied about what was done and did not completely fix work after I was forced to make a $7800 insurance claim for a supposed power surge. They did not fully test the operation of the transfer switch on the coach I purchased from them and when it was plugged into shore power at same time as generator was running the inverter was destroyed from over voltage because the transfer switch was bypassed by previous owner. When I took it back for repair, they claimed I was at fault because improper voltage was applied to coach and I had to turn in an insurance claim for $7800. When I picked up the coach from them after waiting 3 weeks, the transfer switch failed within 2 days. Like other posters, my advisor was Kim Vance. She is very rude and provides as close to no customer service as possible. I stated that the only problem I was having now was with the timer delay board on the switch and that it was only a $30 part from esco and that I had spent an hour with them on the phone troubleshooting the problem and finding what was wrong. All I wanted was the piece shipped to my house so I could replace it. I THOUGHT I was making it easy on them, but I was mistaken. I said that I was not going to waste any more time with them, I will just buy the piece myself. Poor workmanship and deceitful business practices. Extremely slow and non responsive to call backs.

Hydraulic leak in slide, screw replaced in shower enclosure, microwave/convection oven anchored better to wall, hydraulic jacks not holding, molding on slide buckled, fireplace making noise, TV speakers not working, air conditioners extremely noisy. slide out shelf in appliance garage cracked. We were there 97 days! 97! We're still not fixed. They did fix the shower enclosure by replacing a screw, they installed a new fireplace insert at my insistence, they replaced the TV speakers with new, the microwave/convection oven is now securely anchored to the wall. I was told that I would have to live with the noisy A/C's, that it was just the nature of the beast. After a little research I found that there was a problem that Dometic was aware of and that there was a fix. I brought it to their attention, the part was ordered and my A/C's are quiet again. Their fix for buckled molding was to take it off and replace it with new screws,,,that's fine but they cut a piece off one end so they could move and make new screw holes but now my graphics don't line up right. I got a shrug of the shoulders when I brought it to their attention At my suggestion and insistence someone from Lippert was called in to work on the hydraulic problem. We were not told the day before that we would be in for service so we had to get up every morning and be ready just in case. That's ridiculous, they know their schedule, they could have told the night before if we were scheduled for 8 a.m. I then insisted that we be told if we are scheduled otherwise we would not be ready for an 8 a.m. call. The real kicker was being SQUATTERS! It was not our fault or desire to live in a parking lot for 97 days! We had to make it known that the tech assigned to our rig was not welcome inside anymore because we had to clean up after him.

Checked the water heater and furnace, since the carbon monoxide alarm went off. Sealed the shower at the base by the door due to a leak. Safety chains on hitch ruined by their porter dragging them across the pavement of their entire parking lot. When we picked it up: battery was totally drained due to all accessories being left on, 2" of water in kitchen sink, water and paper sitting in commode. It should be noted that this is a brand new trailer that has been used one time, total of two nights. It seems that everyone is polite, however no one has an answer, always stating they will call someone. I would advise anyone that uses this dealership to bring a bucket of patience since no one seems capable of answering any questions. Good luck and I hope your experience is better than ours.

Replace awning. Awning installed incorrectly. Awning did not function correctly. Service Writer Kim Vance did not keep us informed, forgot to order parts, then lied about it and lied about how they fixed it.

Warranty Work: Basement A/C air leak; Awning Wind Sensor inoperable; Shorted Headlight switch; Dash A/C not working; Serpentine belt/tensioner; Generator gas leak @ fitting; Bend exhaust where hit by debris; Dash Cluster pixels out; Full wash/wax First, it took a long time. We were there about 4 weeks. Now, it wasn't always their fault...the warranty company takes their sweet time to respond, send the inspector, etc. Parts were also slow to arrive, and I chose not to pay to ship heavy items overnight. In these four weeks, they were EXTREMELY helpful, responsive, supportive and asked over and over if there was anything they could do. We were always able to stay in the coach, even when my crazy schedule put me on a flight for a week arriving back near 11PM. I arrived with our coach in a delivery spot, leveled, slides out, A/C on, lights on, and even music playing! Also included for those four weeks - breakfast and lunch, sodas/tea/water, and all hookups in the bays. The techs even offered to hook things up for us. Everything was fixed and is working great. During repair, someone scraped the side of my coach and tore a decal. They were happy to replace the entire decal. I later noticed they hit the mirror too, but only a slight scuff. I provided, in writing, two complaints against the dash A/C. Only one of the complaints was fixed requiring a last- minute Saturday repair by a tech who came out to our delivery site to do the work on his day off. During repair, the tech noticed my serpentine belt was shredded...I never noticed it...so that was fixed just in time. They called the week I was out of town and said my fiberglass roof seal was cracking and needed to be resealed. Reduced rate repair performed at $80/hr. Overall, they treated me like a King. I couldn't ask for more. However, they are very pricey ($120/hr), and for that price I have to expect perfection, which I didn't receive. Repair bill was near $6000, some of which covered by warranty. Warranty company challenged some of the number of hours and they adjusted. I challenged some as well and they adjusted there, too. You need to be savvy to make sure you are charged a fair amount. My disappointment was with their detail department. I paid nearly $700 for a wash/wax (it started cheaper, then they said they needed more time due to 'oxidation'). When I went to my coach with the slides out, they didn't bother to wash OR wax the slides. They also didn't bother to wash the slide awnings. There was wax over spray in many places. I took it back over there on a Saturday and they touched up the areas where I specifically had to say 'redo this', and 'redo that.' No eye for detail in the detail department, I suggest avoiding it. NOTE: The detail department is not Lazy Days, it's another company.

Repair leak in toilet down pipe Repair window fogging Poor. Toilet flange should have been replaced along with down pipe but technician sealed it from inside with sealant. Window was pulled apart and cleaned but was etched and they still used it and the coach was under factory warranty and Lazy Days 30 day warranty for a used 2009 coach. The work on the toilet down pipe should not have taken more than an hour but the coach was in the bay for six hours with nothing being done. Told the service manager to either work on it or take it from the bay so I could go elsewhere for service. Service advisor's are worthless as they don't return your calls. Was happy with the sales department but the service department ruined our experience of getting a new coach.

Two different occasions for installing XM radio antenna and repairing bathroom wall. Very poor

Follow Up to 12/12/09 Service to Steering Gear. The Shaft the Pitman Arm is attached to was not aligned properly which resulted in having to return the motorhome to have it corrected. It is about 100 miles one way for us so not a huge problem. Returned on a Saturday (01/15) after a trip and was able to pick it up the following Thursday 01/21/10. They corrected the problem and realigned the steering wheel.

Chassis steering gear repair and replace and have rebuilt. Good job and rebuild by third party vendor in line according to local business that has over the road trucks. Took two weeks but did not push. My service writer kept me up to date. The 3 hours to repair and replace the gear was in line but pricey at $120.00 per hour. I have a local cheaper mechanic but was in their campground it was a serious leak.

Refrigerator and generator inspection. This was a drop-in service call, as we were staying at Hillsborough River State Park, when we noticed the refrigerator was not cooling well (freezer was working though). While talking to service tech, I mentioned that the genset was hard starting and smelled rich. After FOUR HOURS of waiting, service tech tells me they found a gross leak in the generator fuel filter/line connection. They applied Teflon tape, and considered it fixed. The refrigerator, he said, was only cooling to 47?F, and that was a sign the cooling system was going bad. When asked if they could check pressures or temperatures to conclusively rule something in/out, he said no, as it was a sealed system. He asked if he should order the $2000 part. I said no. $60 charge for 30 min on refrigerator $60 charge for 30 min on genset Total w/taxes and other fees $155. Upon inspecting the refrigerator, the light cover was off, the "Ambient Above 50?" switch was in the off position (wrong since it was 90?), the "On during Summer" switch was in the off position (wrong, as it was summer). The thermistor on the cooling fin was all the way at the top (where I had put it) - indicating they had not moved or inspected it. On the generator, the cover was not on all the way (the cover reads "DO NOT RUN GENERATOR WITHOUT THIS COVER COMPLETELY INSTALLED - WILL RESULT IN OVERHEATING AND DAMAGE). The 50A breakers under the cover were off, so nothing in the cabin worked until I turned them on. And best of all, the generator STILL started hard, and stalled out after about 10 minutes of running. In the end, it was not only a waste of $155 - as the problems were not resolved - but it was a complete waste of a day. I will NOT go back.

Purchased a class A motor home. (Engine service and safety check.) At the time of purchase I was promised complete service and a safety check. On the delivery date I noticed the oil was changed but none of the filters, driving out on the Interstate trying to use the signal light, I wound up with the lever in my hand which was just stuck on there. Lazy Days also delivered the coach with one inside dually flat. while in service someone removed a front hubcap and they would not even make good for that. I am really disgusted with this company and will never do business with them again.

Slide awning mechanism repair-I told them the slide cover was not retracting properly and needed to be tensioned because the metal cover didn't roll over the top as it should when retracted. They replaced the spring and tensioned it. Work order shows "troubleshoot replace spring test slide topper". When I got it back, I had the same problem. I returned it and they confirmed the problem still existed, but that they fixed the spring as requested, and this is a new problem that will cost an estimated $500 to replace a bent slide tube. After spending $451 (labor is $120/hr), they failed to fix the problem and wanted another estimated $500 to fix it right.

Warranty work and Body work--Fixed Sprayer in Black Water Tank--Fix door trim--City Water hookup was leaking--Slide Topper. Said to plan for 4 days altogether--3 days for bodywork and one day for warranty work, they would not allow us to stay in coach. Was in for a total of 3 weeks, did nothing to the slide topper, passable job on the door, fixed the water leak--fixed the sprayer in the black-water tank after 3 tries Fair job on the Body work-- Would never go back to them due to not having anything done on time and acted like they did not care if we were full timing or not--we had to find someplace else to stay.

Identified faulty air drier and replaced it with a new one. Time consuming, but professional. Given that I had to be in Daytona by the next day, their efforts from 9 a.m. until 5 p.m. were exemplary. I made my destination on time.

Replace cracked windshield, replace step motor and replace hydraulic leveling and slide pump. They did do a good job of the windshield, it was clean when finished and it has not leaked. We bought this motorhome from Lazy Days and also got their warranty so I thought we would get better service by having the repairs done there. Wrong, they wanted me to pay for three of hours of labor which the warranty co would not cover so when I said no they wanted $240 for the inspection. Then they dropped 1 1/2 hours off as an offer which I also said no to. We got the inspection down to 1 hour and I went to RV Mobile Service II just 3 miles away and got the work done at no extra cost. I will NEVER go back to Lazy Days for service now I have found RV Mobile Service II.

I had appointment last Friday for Lazy Days to replace the rear hydraulic synchronizing cylinder for the passenger side bedroom slide which had been leaking since delivery in September on an 07 DP. They promptly brought the coach to the service bay where I gave the two technicians the part and the installation instructions shipped directly to me from HWH at no cost. They immediately went to work without reading or following the instructions which I read several times myself. They failed to cap the lines upon removal of the old cylinder, uncapped the replacement cylinder well before they were ready to reattach the lines and failed to bleed to system prior to extending the room for the first time. This led to the rear portion of the slide extending 8-10 inches with zero movement in the front causing it to firmly wedge in the opening. All of their attempts to remedy the situation failed, including manually forcing the synchronizing cylinder ram back into the cylinder with a very large vise grip. They wanted to, but I would not allow them to release the spring tension on the slide topper and remove the wood fascia on the inside of the slide to gain access to the actuating cylinders to detach them from the slide. I called HWH for guidance on properly remedying the situation without causing any further damage to the coach or requiring additional dis-assembly. The lead technician very reluctantly talked with HWH technical support which faxed them the necessary information for the repair to proceed. The work group foreman, shop foreman and service manager were NOT pleased with my indirect observation of their repair work from the entrance of the service bay and insisted that I return to and stay in the service waiting area. An hour and a half later, they returned the coach a mess but working as I had dropped it off. There were no signs of damage on the exterior or interior of the slides, only several oil spots on the bedspread which they readily agreed to dry clean. Oil is still leaking from the synchronizing cylinder and the pump, which did not leak prior to the repair. The work order had only 2 hours of labor on it, 3 quarts of oil, shop incidentals and the dry cleaning notation. It took 2-3 technicians at least 5 hours (9:30 - 4:30) from start to finish to execute the repair. Prior to the repair, HWH technical support informed me that the repair is relatively straight forward and could be performed by just about any service center in a couple of hours. I am very pleased that I observed the repair taking place and I am confident that I saved myself a lot of frustration and time by stopping them when I did. As side note, another brand new 07 DP owner who purchased their coach from Lazy Days in September was there having the inverter control panel replaced. Lazy Days insisted the work be carried out in a service bay. While backing a 5th wheel into an adjacent bay they bumped the rear driver side of his coach with the 5th wheel leaving a lengthy scratch through 3 colors of the paint. They were more than willing to take his coach to the body shop once the paint arrived for 3 days of painting. This did not fit into his plans or schedule. When I left Lazy Days, I was not aware of any other compensation other than they were very sorry and they would take care of the repair. Warranty work on a brand new coach. 8 hours round trip and 3 weeks waiting for an appointment to have the work performed. All inconvenience and NO value in the work Work was unsatisfactory, problem was not corrected while they created additional problems.

1st trip--dash A/C running hot 2nd trip--fuel rail recall Work done correctly and spent night in service bay. On second trip the tech performed the recall fix in the parking lot and I didn't even have to unhook the TOAD!

Following our terrible experience at Lazy Days when we purchased this new RV last year, we said we would never return. However, they assured us (on various forums) that things were much better now. As Lazy Days have workshops for everything from engine to cabinet to full paint shop, and we had a wide range of items to fix we decided to give them another chance. So, we booked the RV in for its final warranty work. As soon as we arrived there were problems. After an initial surge of activity we spent nearly a week with nothing done (we were full-timing in this RV). We had to keep chasing them, so much so that I went in search of the senior management to get things done. Lazy Days not only took forever to perform an average standard of work, they even managed to put a chip in the paintwork larger than the one we took to have fixed, they damaged the window seal and chipped the paint when replacing the windshield they wrongly fitted last year. I could go on and on about the problems but would suggest (if it is allowed) that you search the term Lazy Days at rvforum.net Terrible. They actually caused more damage to the RV than it went in to have fixed.

Various warranty repairs including hot water heater, door, shower leak, and wind noise. Not one item was fixed correctly the first time. I had to return twice to get all the items corrected. I was told that each item had been fixed each time. I have given up and fixing myself.

Engine and generator oil and filter change, chassis lube. Fuel filter change. Front A/C not working. Excellent. Handled it promptly, kept me informed as to progress. Coach clean and neat

Purchase of brand new Fleetwood Expedition. Notified Lazy Days of several warranty issues TWO WEEKS prior to collecting the RV. Non were serious issues (wrong ladder supplied, change turn indicator, missing plug, chip in windshield - that type of thing). It took them a further 3 weeks to "fix" the problems. They only fixed around 50% of them, but charged them all under warranty. Extremely Poor - but they assured me over the following months that all their problems were behind them, so I rebooked for final warranty work with them in early 2007. See other review for that too.

Coach was to have Pac brake fixed do to being frozen open and not operating . Had to bring coach back three times because the Pac brake would not work after picking up coach and being assured that each time it was fixed.The worst service work I've ever seen very shoddy repair & half the time not repaired correctly.

Warranty work on 2004 Carriage Cameo LXI 34'. Minor repairs to windows, stove, slide outs, fireplace trim and storage door locks. Good except for the stove which worked a few times and then the igniter failed again on a burner.

Ignition Key would lock in ignition, Front and Rear Jack leaking, Water leaks around entry door and one bay door, Sat dish moves in wind and installed wind kit. Ignition key still locks up, water leaks still present and sat. dish still moves around. Managed only to fix only jacks after having the coach for 3 weeks!

We had a problem with the coach's engine dieing whenever we hit a bump in the road. They spent three hours dropping the gas tank and prepping to replace a 'dead' in-tank gasoline pump. During the process of dropping the tank, they found a "chaffed and pinched" wiring harness. They taped up the harness and replaced the ECM fuse. All fixed...NOT! I found the problem several days later. It was a chaffed ECM harness located at the air conditioner compressor mounting bracket. I've never been treated in such a rude manner as I was treated at Lazy Days. Their customer reps, their techs, their sale people all have attitude problems. Three hours on the shop floor for the privilege of spending time at Lazy Days was quite the education. We learned we'd never go back there again.

26 repairs of misc. factory defects under warranty on new Fleetwood Flair Coach plus tire imbalance 6 times we took our new RV back to Lazy Days (where we purchased it)-- so consider this as 6 separate reviews. Each time, Lazy said they completed the work but failed to repair numerous items on the detailed list. After the 6th 'service' trip and Lazy Days being unable to fix a severe 42 mph imbalance, we realized Lazy Days service lacked the desire, or ability or honesty to do what they promise. And they promised every time to take care of you, treat you right and do repairs properly. My advice: never trust them. P.S. Lazy Days is moving their service dept. away from sales; I'd guess they don't want the RV owners there for service talking to the new customers.