I would not recommend Travers RV service due to bad customer service. I had Travers install a new roof and air conditioning system on my 2011 Thor Windsport about a month ago. Fifteen days ago I took my RV on a trip to Texas where there was 100 degree temperatures. When I got to Texas I quickly learned the air conditioner was not working as was expected but could only blow hot air which made the inside of the RV over 100 degrees. It was impossible to sleep in the RV due to the heat. I called Travers customer service to see what could be done. I told him that I did not want to cut my vacation short and drive all the way back to Missouri. He suggested I call someone local in Texas for help. I called RVMan in New Braunfels who came out and diagnosed the problem as a bad air conditioner. He showed me the diagnostic result that showed low amperage that caused the air conditioner to blow hot air. RVMan had to install a new unit which solved the hot air problem. I sent Travers the invoice from RVMan but Travers refused to pay me. Now I am out a couple of thousand dollars due to them installing a bad air conditioner. Travers maintained that the air conditioner was working when it was tested in their service center. So basically they called me a liar when I reported to them it was not working. The RVMan wrote notes detailing what was wrong with the unit on the invoice that I sent Travers. I have spent a great deal of money at Travers so they feel like they do not need my business anymore because I am asking for my money back from a bad installation on their part. I do not recommend Travers RV Service to horrible customer service
jc_oney@yahoo.com
Posted: 2025-05-27 16:11:31
I would not recommend Travers RV service due to bad customer service. I had Travers install a new roof and air conditioning system on my 2011 Thor Windsport about a month ago. Fifteen days ago I took my RV on a trip to Texas where there was 100 degree temperatures. When I got to Texas I quickly learned the air conditioner was not working as was expected but could only blow hot air which made the inside of the RV over 100 degrees. It was impossible to sleep in the RV due to the heat. I called Travers customer service to see what could be done. I told him that I did not want to cut my vacation short and drive all the way back to Missouri. He suggested I call someone local in Texas for help. I called RVMan in New Braunfels who came out and diagnosed the problem as a bad air conditioner. He showed me the diagnostic result that showed low amperage that caused the air conditioner to blow hot air. RVMan had to install a new unit which solved the hot air problem. I sent Travers the invoice from RVMan but Travers refused to pay me. Now I am out a couple of thousand dollars due to them installing a bad air conditioner. Travers maintained that the air conditioner was working when it was tested in their service center. So basically they called me a liar when I reported to them it was not working. The RVMan wrote notes detailing what was wrong with the unit on the invoice that I sent Travers. I have spent a great deal of money at Travers so they feel like they do not need my business anymore because I am asking for my money back from a bad installation on their part. I do not recommend Travers RV Service to horrible customer service