RVs of Merritt

Warranty repair Excellent--I have had very good experience with this dealer. Reasonable and helpful.

Vehicle towed into their facility due to engine quitting problem. They replaced the Ignition Switch, Crank Sensor, Neutral Safety Switch and repaired a transmission turbine sensor. Also repaired a leaking parking brake assembly. They had the vehicle for 45 days to complete the work. I asked if they could please open the refer doors to let them air out. They forgot. I had to initiate every phone call for update info. While making repairs, they inadvertently disconnected my cruise control, brake lights and turn signals. Their response to all of this was to just bring the motorhome back and they would fix it again. I live two hours from their facility. I chose to take it to my own facility closer to home and have them pay for the repairs. Very poor workmanship overall. The motorhome was left dirty inside. They neglected to replace a cover on the fuse panel in the engine compartment. They left a jumper wire sticking out of my fuse panel which I later removed myself. They did send the fuse panel cover back to me after I called and asked for it. Rude service personnel.

Brought it in for a solar installation, also requested replacement of am FM antenna, and drivers side mirror re-seating, due to mirror having been knocked off. The solar installation was OK, but the rest of the customer service was very bad, I was lied to by the service mgr. who said he replaced the mirror screws, when I checked the same stripped old screws were still there, all he did was to run a finger of sealant around the mirror to look like it had been reseated. The am FM antenna was not done, the batteries that had been changed out for the new ones, were thrown on a scrap heap, when I had asked for their return, I had to go find them and they had leaked all the acid, from the way they were thrown. My interior carpet was supposed to be covered before work started was not covered, as a result there was tracked oil and grease tracked in from the shop, they tore the carpet in one place and the rest was a pig sty. I asked 3 times to cover, and they never did. The installer knocked off a bubble level and threw it away, from the side of the refer, when he was cutting a space, for the inverter remote. never even mentioned it. the bill came to 3,190.00, I complained to the over all mgr. by email, he claimed he was going to do something about it, that was 2 weeks ago, not a word since. Be sure to read Service Provider Response below