Full body paint job, replace seals on 3 slides, realign 3 slides to spec, repair bathroom wall delamination, replace carpeting, replace slide toppers, Install new window awnings.
It would be a disservice not to warn the RV public of Master Tech RV of Elkhart, Indiana, regarding their poor quality of workmanship, inability to provide a reliable estimate of cost and completion time. The following will give you a synopsis of our encounters with Master Tech RV.
We attended a Master Tech seminar at an RV rally in Georgia in the Spring of 2011 and had them inspect our coach to have it refurbished, including a full body paint job. After being given an estimate of cost and completion time, we scheduled the work to be done in the Fall at Master Tech in Elkhart, IN.
Knowing that we would have to vacate the coach for the 4-5 weeks they estimated for this work to be done, we rented a furnished apartment in Elkhart. Our 4-5 weeks turned into a full 8 weeks, with no rhyme or reason for their many
delays. During this period, we questioned Master Tech several times to determine if we were still on budget with their estimate. They said they reviewed the estimate and assured us we were still ?good?. After all was said and done, and our coach was to be ?ready? in 2 days, we asked for our invoice. The morning we were supposed to leave, Master Tech advised that they had to review the estimate as it appeared that all costs were not put in -- this took them 5-6 hours - and they then presented us with a bill
approximately 18% over their estimate. Of course, this did not include the additional 3-4 weeks rental for the apartment.
Thoroughly disappointed and aggravated, we left for a commitment we had in Florida. Three days after we left Master Tech, we discovered sewage leaking from the toilet. Upon inspection, we found that, when Master Tech re-installed the toilet, they replaced the seal with the wrong
model, which allowed sewage to leak onto the floor. I located an RV supply store who had the correct seal and replaced it, correcting this problem.
Our next event was to attempt to use the TV antenna -- it would not turn. Upon roof inspection, I found that it had been sealed down by Master Tech. I removed the seal material and cleaned the area to make it functional again.
Then came the galley slide fiasco: We noticed light coming in under our galley slide. Upon inspection, I found that a 3? section of the wiper seal was missing. Master Tech had replaced this seal -- except for 3? of it. By now, of course, we were in Florida. I contacted Master Tech, who
suggested (1) we return to Elkhart, 1500 +/- miles, for repairs; or (2) they would fly a tech down to us; or (3) they would contact a repair facility in Florida to replace the missing seal. We chose option (3) and re-routed our travel and took 2 days time and additional expenses to have the work done in Florida, Master Tech did pay for the RV facility?s bill.
Next, we discovered that our lounge slide had no wiper seal on it at all. It was removed at Master Tech and never replaced. I contacted them and they sent me the seal and I replaced it myself.
Then we noticed that the new slide toppers, that Master Tech recommended to replace our old toppers, were bumping up against the coach and punched holes in the new paint down to the fiberglass. I couldn?t fix this one myself; this had to be repaired at Master Tech. In addition,
the galley slide was still showing light on the floor inside, under the length of the slide. We agreed to travel back to Elkhart in April to have these repairs done (1,000 miles and a frustrating week out of our lives).
The paint was repaired, not by Master Tech, but by the painter who they contract, who does an excellent job. Master Tech extended out the toppers with spacers to keep them from hitting the side of the coach, and they supposedly fixed our galley slide alignment. NOTE: The first hard rain after leaving Master Tech we had water
coming from the top of the galley slide onto the stove/counter top, which we had to sop up with bath towels on top of the galley slide behind the molding. We never had any water problem with this slide before Master Tech 'realigned' it. Our solution is to bring in the galley slide when we expect it might rain hard. There was still light coming in across the bottom of the galley slide, so I purchased new slide material and installed it
across the bottom of the slide area to solve this problem, which Master Tech failed to do for the second time.
This concludes our saga with Master Tech. Needless to say, we would not recommend Master Tech to anyone for anything. We have been full-timers for over 6 years, have had work
done by several RV facilities throughout the country, and have never encountered 'RV repair specialists' like Master Tech, who have displayed a total lack of professional, quality workmanship, with complete disregard for their customers.